Why do bank feed connections keep saying no accounts found?
Users trying to connect online banking feeds encounter 'No accounts found' errors even when entering correct login credentials. This stops software from syncing transactions, leaving bank deposits unmatched and manual reconciliations out of balance.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Tracing the transaction flow from invoice to accounts receivable to undeposited cash
- 2Checking if the deposit is on bank feeds or bank statements
- 3Asking the client directly about the deposit status
- 4Checking client deposit history for sync errors
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“when it makes a cash deposit of sales it matches with the deposit that is created but now I have one outstanding.”source ↗
“there's still no deposit to match with.”source ↗
“when I go to reconcile obviously it is off by this amount but also I see the deposit in there that is unmarked so it does exist.”source ↗
“Now normally when the cash deposit from sm comes in it auto matches with that entry and clears the transaction but it's not doing that and when I check search for a match there is no deposit to be found for this transaction.”source ↗
“Hi! We're just starting to connect BoA CashPro Online with NS Bank Feeds, and we're getting error "No accounts found" during the connection.”source ↗
Where this came up
People with this problem also raised
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