How to handle international returns when a seller claims item was fine
Sellers often deny responsibility for damaged goods using pre-dispatch photos while buyers are left to figure out international shipping costs. This leaves the buyer stuck paying out of pocket for a return or being unable to resolve the dispute with the seller.
What the numbers show
Counted from the threads quoted below. How we count
- The most recent one is from October 2026.
- This comes up 14.6× more often in r/Etsy than across the site as a whole.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Leaving a one-star review with a photo and opening an Etsy caseDid this help you?
- 2Taking the item to a local jeweler to fix it instead of shipping it backDid this help you?
- 3Negotiating a partial refund to cover local repairsDid this help you?
- 4Taking the car to another shop for a second opinionDid this help you?
- 5Asking for the replaced parts back to inspect themDid this help you?
- 6Doing the repair work oneselfDid this help you?
- 7Calling the shop to ask for a discount or to see if they will take responsibilityDid this help you?
- 8Taking the car to a different shop to get it fixed if the original shop refuses to helpDid this help you?
- 9requesting a replacement unitDid this help you?
- 10combing out the bent fins manually or with a special toolDid this help you?
- 11keeping the unit and using the damage as a bargaining chip for a discountDid this help you?
- 12Calling the installation company back out to check refrigerant levels, perform leak checks, and adjust system components.Did this help you?
- 13Using a chip repair kit to fill the defectDid this help you?
- 14Marking the item as defective and requesting a replacementDid this help you?
- 15Taking the item to local jewelers for repeated repairsDid this help you?
- 16Considering melting the gold down for scrap valueDid this help you?
- 17Trying to contact the marketplace platform supportDid this help you?
- 18Plucking out long strands of glueDid this help you?
- 19Throwing the toy away immediatelyDid this help you?
- 20Checking for parts that fall offDid this help you?
- 21Buying from farmers markets or Facebook Marketplace insteadDid this help you?
- 22Test the appliance firstDid this help you?
- 23Inspect the internals to see if all parts are presentDid this help you?
- 24Avoiding the brand entirelyDid this help you?
- 25Buying cheaper alternatives on platforms like AlibabaDid this help you?
- 26Covering outdoor items or bringing them insideDid this help you?
- 27Contacting customer support for restitutionDid this help you?
- 28Asking online for verificationDid this help you?
- 29Installing and using the part anywayDid this help you?
- 30Taking the item back to where it was bought to get a replacementDid this help you?
- 31Adding a custom button to process scrap as an inventory adjustment after work order completion is finished.Did this help you?
- 32Checking the exciter wire voltageDid this help you?
- 33Inspecting serpentine belt speedDid this help you?
- 34Breaking in new brushes with low revsDid this help you?
- 35Exchanging multiple replacement units until a functional one is foundDid this help you?
- 36Checking if the brake hose is twisted or kinkedDid this help you?
- 37Eating the cost and ordering a different brandDid this help you?
- 38Attempting to return the part to the online supplierDid this help you?
- 39Replacing the failed wooden bench with a durable metal bench from a local companyDid this help you?
- 40Cutting losses and paying for a fix or replacement independently if a paper trail is missingDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“weve bought outdoor furniture indoor rugs and end tables from restoration hardware. we’ve had for 5 years …the outdoor cushins are completely torn up the rug jas weird imprints from a folding chair that was in it for a couple days and won’t come out?!?”source ↗
“A memorial bench installed before I arrived is already in bad shape, and it's only 5–6 months old.”source ↗
“The bench was just under $6,000, and that did not include installation. My predecessor placed the order with a former colleague of ours who had left fundraising for a sales role.”source ↗
“The donor relationship is jeopardized so getting it fixed as soon as possible is important.”source ↗
“Could being low have killed this thing or was it a manufacturing defect or something else? Trying to decide what I need to push for - fix vs replacement since it never worked right and is dead less than 24 hours after install.”source ↗
“Just got this mini split from Costway. The indoor unit has some bent coils on the left-hand corner. Should I be concerned? This has not been installed yet, so I’m wondering if I should make a return or if the damage is minor.”source ↗
“I wouldn't be worried about the bent fins too much. I am wondering why the coil divider is so displaced and because of that I'd get a replacement.”source ↗
“My wife bought a chip repair kit to fix it before cold weather makes it crack but I don’t even know whether that’s likely for the tiny size of it.”source ↗
“Unfortunately, the bracelet has completely stretched to the point where it’s completely unwearable. Its thinness has caused it to keep breaking.”source ↗
“Despite taking it to my local jeweler for repairs multiple times, I’m now being denied service because of its thinness. I’ve also tried taking it to other jewelry shops, but none of them are willing to touch it.”source ↗
“I was denied support and informed by the company that my bracelet did indeed stretch due to normal wear and cannot be repaired or replaced by them.”source ↗
“I bought a ring from a seller on Etsy and received it yesterday. There is some tarnishing on the gold finish (925 silver)”source ↗
“I'm not sure how this should be handled. They didn't offer a solution, they just sent the photos and it shows the ring was in perfect condition.”source ↗
“I asked for a prepaid shipping label to return it. I'm not sure if they will provide it. I'm in Canada and the seller in India.”source ↗
“I recently bought an item and ran into a problem with it being defective. I found the seller to be cold and not caring about how it arrived or if it’s in good condition even though I spent a significant amount on the product. Now this whole process to dispute takes DAYS.”source ↗
“Did I just get a bad part?”source ↗
“Didn’t make it far and the right rear started dragging bad and got hot.”source ↗
“Is it possible I got a bad caliper out of the box?”source ↗
“Now, at some point, some how, the caliper seized, and they’re trying to charge an extra fee of about $300 (they’ve already been paid for the work for the brakes and rotors) to replace the calipers.”source ↗
“sounds like they messed up pushing the piston back in and now they want you to foot the bill for it.”source ↗
“That’s my thought process, every time I’ve done my own brakes on my previous vehicles, I’ve never had a caliper seize”source ↗
“They surely messed it up themselves. I have never heard of a car that new with a seized caliper.”source ↗
“I try not to get reman but I ordered these on my break and was not paying attention when I ordered, it is a reman.”source ↗
“I was wondering if it is a defective oil filter or i should not even think abt it.”source ↗
“I am asking because i am concerned because in my life i have not seen that on a filter”source ↗
“My brand new alternator is giving an output of ~4.6 volts.”source ↗
“How I can fix this? T-Roc II with 3000 mileage. Problem is existent from factory.”source ↗
“I had all 4 sway bar links replaced 5 weeks ago, but after 660 miles, i noticed the tab on the sway bar (where the links bolt into) snapped.”source ↗
“I don’t want any headaches and am hoping they would just give me some discount for changing the broken sway bar (probably $800~1000 labor+parts).”source ↗
“It doesn’t work. It’s just a shell used for display purposes. Manufacturers will provide these to retailers so people can see the product but they don’t function.”source ↗
“Is this okay for a cat to play with? (The photo on the listing didn't show any glue.)”source ↗
“Does anyone have any tips on how to scrap in process parts during a build? We are a manufacturing company and we have components that are not usable during a build. we find this out during the build process but my parts are already issued. I cannot unissue the lot because it that would not be compliant to edit a record once completed.”source ↗
“Leaks everywhere from this spot as we try out the first flushes to be sure everything is working.”source ↗
“Nah cant be by design, especially if its pissing water everywhere. Looks like it cracked during manufacturing”source ↗
Where this came up
People with this problem also raised
- 2New appliance installed wrong and broken
- 3Gasket coating chipping off during cleaning
- 6Landlords using cheap handymen and accordion drains
- 14Why is my truck shaking and popping after replacing wheel hubs?
- 14Are new brake pads with a chipped corner safe to use?
- 5Why did my credit card chargeback get declined for a broken product?