Why do professionally installed custom window treatments and doors not fit?
Custom window treatments and doors often suffer from incorrect measurements, cutting errors, and ordering mistakes despite professional installation and multiple appointments. These sizing and communication failures leave homeowners dealing with improper fits and expensive replacement dilemmas.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1cutting losses and replacing the shades DIY using products from home improvement stores
- 2considering small claims court
- 3Accepting the mistake, keeping the incorrectly configured door, and living with it
- 4Asking the supplier for an at-cost replacement
- 5Attempting to modify the non-operating side by adding hinges and an opener if it is a standard door fixed into the frame
- 6Disputing responsibility with the supplier by arguing that the customer is not an expert and the salesperson should have verified and explained the specs
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“A studio roller shade was professionally measured and installed, but it does not fit the finished opening properly.”source ↗
“I had several large roller shades and some smaller ones installed - they were generally not measured/cut correctly (despite it taking multiple appointments for them to do the measuring and multiple appointments to do the installing).”source ↗
“I'm curious on others opinions, we just had a set of Marvin french doors installed, when the company we ordered from came to measure, we asked to match the existing doors as closely as possible.”source ↗
“When they wrote the order for the door, they only wrote in one side being an opening door, and the other as a static, non functioning door. I missed this in the order, and it was never communicated aside from the order sheet that the order would be for a single sided operational door.”source ↗
“I recognize I signed the order on the wrong door, and I recognize they wrote the order for something that's non standard, and failed to advise/match the existing door as requested.”source ↗
“What's fair here? I'm considering asking for an at cost replacement, I'm also considering forgetting it and just leaving it. I know this is my mistake, but it's an expensive one (door plus installation was 7k), and I want others opinions for what's fair in these circumstances.”source ↗
Where this came up
People with this problem also raised
- 8How to clean the inside of a double pane window
- 4Upper floor window screens popping out of frames
- 21What to do when an HVAC installation fails inspection
- 2Roof vents installed off-center and poorly aligned
- 2Why does newly installed exterior trim look bad so quickly?
- 5Why are post preview images blurry and enlarged on WordPress?