Said It Here

Charged twice or website error after paying for e-visa

Government visa portals frequently claim a payment failed while still charging bank accounts, or process payments without updating the application status. Because these websites show an error screen and provide no contact support, applicants are left with duplicate charges and no confirmation that they have actually paid.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Contacting the bank for a refund
  2. 2
    Resending support emails
  3. 3
    filling out the form again and risking a duplicate charge
  4. 4
    leaving it and relying on visa-on-arrival instead

In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.

r/travel2 people · September 2026 – October 2026

“My second time going to Vietnam, just filled out a e visa, was charged, and then a few days later I get an email saying to proceed with payment.”source ↗

“turns out it wasn’t failing, I was charged $50 twice by my bank while the website claimed it failed.”source ↗

“I sent an email to the contact listed on the website listed and never gotten a response.”source ↗

Life-Leather-9459 · r/travel · 3 upvotes

“Today the payment portal suddenly started working, so I tried to pay. It charged my card right away. But then the e-visa website reloaded to just say "Error". There is no indication anywhere I have paid (it even still has the prompt for me to pay), I didn't get an email, etc. But the charge is on my card.”source ↗

flyblues · r/travel

Where this came up

r/travelcustomer servicetravelvisas

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