Tenant taking other people's packages in the building
Residents or neighbors are walking away with deliveries left sitting in common areas, making it impossible to rely on lobby drop-offs. When another tenant takes the items, property managers are left reviewing security footage and sorting through delivery receipts to track down the missing parcels.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1reviewing security camera footage
- 2filing police reports
- 3issuing lease violations or eviction notices
- 4demanding tenants provide delivery notes and access instructions
- 5Deactivating access to the mail room so packages must be retrieved from the front office
- 6Filing a police report to establish a pattern
- 7Submitting video evidence to postal inspection services
- 8Using lease non-renewal or issuing a maximum permissible rent increase to force the tenant out
- 9Opening a case with the seller or platform for a refund
- 10Doing a credit card chargeback
- 11reshipping missing orders at personal expense
- 12building the loss into overall pricing
- 13using protection apps that add a toggle at checkout
In their words
Unedited, most upvoted first, each linked to the thread it came from.
“Resident came to me and said her package is missing.”source ↗
“Last week one of the 5% came and said her Amazon package was stolen.”source ↗
“Well she sent the picture from amazon, the receipt from Amazon showing delivery time, and said she came by 6 hours after it was delivered and it wasn't there.”source ↗
“we see the Amazon guy put the package on the shelf and about 40 minutes later one of the other tenants went through and picked up like three random packages and left.”source ↗
“Small home goods store, maybe 25 orders a day when something goes missing after the carrier marks it delivered, i just reship it. carrier won't pay, customer didn't do anything wrong, so it comes out of my margin.”source ↗
“This month it was 11, and one of them was a $240 order.”source ↗
“I’ve accidentally had someone else’s package get delivered under the wrong residents name in a locker system, but if it’s just sitting out like that it was no mistake!”source ↗
“Problem is it was the freaking driver that stole my package. I don’t even want a replacement because I don’t trust it to get to me.”source ↗
“Had my package stolen by the delivery driver”source ↗
“My delivery driver stole my package and trying to get a hold of anyone was a huge challenge. And they had absolutely no solution for me.”source ↗
“Now I have to wait and do a charge back because no one will take accountability.”source ↗
“I’m mad it was the driver who stole it. It makes me not want to buy online anymore. Can’t trust the delivery driver what’s the point. This also screwed up a deadline and now I’m scrambling.”source ↗
Where this came up
People with this problem also raised
- 3What to do when mailed checks are stolen and cashed
- 2How do you stop losing things during a cross-country move?
- 2Someone took my bag at airport security or on a train
- 5How to fix laminate floor damage before moving out without losing deposit
- 4How to stop pickpockets while traveling
- 12How to stop copycats from stealing my designs and photos