Tenant taking other people's packages in the building
Residents or neighbors are walking away with deliveries left sitting in common areas, making it impossible to rely on lobby drop-offs. When another tenant takes the items, property managers are left reviewing security footage and sorting through delivery receipts to track down the missing parcels.
What the numbers show
Counted from the threads quoted below. How we count
- It goes quiet, then comes back — 3 separate clusters since November 2025.
- This comes up 83.4× more often in r/PropertyManagement than across the site as a whole.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1reviewing security camera footageDid this help you?
- 2filing police reportsDid this help you?
- 3issuing lease violations or eviction noticesDid this help you?
- 4demanding tenants provide delivery notes and access instructionsDid this help you?
- 5Deactivating access to the mail room so packages must be retrieved from the front officeDid this help you?
- 6Filing a police report to establish a patternDid this help you?
- 7Submitting video evidence to postal inspection servicesDid this help you?
- 8Using lease non-renewal or issuing a maximum permissible rent increase to force the tenant outDid this help you?
- 9Opening a case with the seller or platform for a refundDid this help you?
- 10Doing a credit card chargebackDid this help you?
- 11reshipping missing orders at personal expenseDid this help you?
- 12building the loss into overall pricingDid this help you?
- 13using protection apps that add a toggle at checkoutDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Resident came to me and said her package is missing.”source ↗
“Last week one of the 5% came and said her Amazon package was stolen.”source ↗
“Well she sent the picture from amazon, the receipt from Amazon showing delivery time, and said she came by 6 hours after it was delivered and it wasn't there.”source ↗
“we see the Amazon guy put the package on the shelf and about 40 minutes later one of the other tenants went through and picked up like three random packages and left.”source ↗
“I’ve accidentally had someone else’s package get delivered under the wrong residents name in a locker system, but if it’s just sitting out like that it was no mistake!”source ↗
“Small home goods store, maybe 25 orders a day when something goes missing after the carrier marks it delivered, i just reship it. carrier won't pay, customer didn't do anything wrong, so it comes out of my margin.”source ↗
“This month it was 11, and one of them was a $240 order.”source ↗
“Problem is it was the freaking driver that stole my package. I don’t even want a replacement because I don’t trust it to get to me.”source ↗
“Had my package stolen by the delivery driver”source ↗
“My delivery driver stole my package and trying to get a hold of anyone was a huge challenge. And they had absolutely no solution for me.”source ↗
“Now I have to wait and do a charge back because no one will take accountability.”source ↗
“I’m mad it was the driver who stole it. It makes me not want to buy online anymore. Can’t trust the delivery driver what’s the point. This also screwed up a deadline and now I’m scrambling.”source ↗
Where this came up
People with this problem also raised
- 3Why won't the school explain how stolen property was recovered?
- 3How to stop jobsite tool theft and mix-ups
- 6What to do when mailed checks are stolen and cashed
- 3How do you stop losing things during a cross-country move?
- 5Someone took my bag at airport security or on a train
- 12How to fix laminate floor damage before moving out without losing deposit