Why won't customers leave product reviews?
Customers refuse to leave reviews because being asked by every single business is exhausting and the submission process is annoying to complete. For store owners, default review systems are easily falsified and most buyers never create an account, making it nearly impossible to collect genuine reviews.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Manually or using AI to copy and paste reviews from external sources like Facebook and Trustpilot into product pages
- 2Using heavy and expensive third-party widgets like Trustpilot or Yotpo
- 3Turning off native reviews entirely
- 4Offering incentives like a free soda for an honest review
- 5Sending a quick follow-up message the next day
- 6Putting a QR code or easy link on a paper receipt
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Being asked to leave a review by every business that I interact with stops me from leaving reviews. It's fucking tiresome.”source ↗
“I cannot get anybody to leave me a review for the life of me.”source ↗
“"Verified Owner" is not a trusted badge and can be easily falsified. Most of my customers do not create an account, so they wouldn't be given the badge anyway...”source ↗
“B/c it's annoying to complete as a customer.”source ↗
Where this came up
People with this problem also raised
- 15How to tell if an international online marketplace seller is a scam
- 2How do I set up custom categories and filters in my online store?
- 2Why does setting up ChatGPT ads on Shopify give a crawl failed error?
- 14Why is every online artisan marketplace full of fake and AI items?
- 2How fast do you need to reply to customer reviews?
- 5Why can't I find in-stock items on retail websites?