Tenants sending ChatGPT repair requests and lease redlines
Tenants are using AI tools to generate long, formal maintenance complaints, argue move-out costs, and insert fake clauses into commercial leases. This forces property managers to spend hours arguing with automated text and unravelling incorrect legal citations instead of having real conversations.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Replying with simple canned responses like 'received, thank you.' or 'Please place repair request.'
- 2Insisting tenants come into the office or use the official property management portal (TAPI) instead of email
- 3Ignoring the filler or mumbo-jumbo and handling the underlying issue at normal efficiency
- 4Politely and directly reiterating the issue without going down argument rabbit holes
- 5Replying in a concise, cut-to-the-chase way to prevent tenants from feeding responses back into AI
- 6Ignoring emails that do not deserve a response
- 7Using ChatGPT to draft replies back
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I appreciate you giving my idiots the ability to easily send me 8 paragraph emails about how they’ve got a leak in their kitchen.”source ↗
“Has anybody else here been getting emails clearly written by Chat GPT from tenants?”source ↗
“If you try to explain that the codes they’re arguing are out of context/not valid in their situation/laws in a completely different state, they just respond with more Chat GPT drivel.”source ↗
“I just feel like I’m arguing with robots all day instead of having conversations with actual people.”source ↗
“I recently had a resident who used chatgpt to argue their move out costs dispute... This back and forth went on for MONTHS while they consulted their bot.”source ↗
“My favorite are the people who pump the lease into ChatGPT and insist on a bunch of redlines”source ↗
“I’m tired of the “I officially am registering a complaint about X””source ↗
“They are suddenly an expert and want to know what will be done to remedy the situation. Also putting in work orders saying what chatgpt told it was wrong. 🤦♂️️”source ↗
“The best is when they don’t even try to edit it at all and they copy and paste the “Here’s what you can say:” part LOL”source ↗
“I had 3 today alone!!!! Huge emails repeating themselves in different ways and citing incorrect clauses. The time involved to reply and put them straight is so wasteful!!”source ↗
“I got a chat gpt version of a commercial lease, the tenant must have thought I wouldn’t notice clauses that don’t exist in the original”source ↗
Where this came up
People with this problem also raised
- 12How to track appliance warranties and maintenance between tenants
- 5Why are parents applying for apartments on behalf of adult children?
- 3Why are employees sending unedited AI-generated complaints?
- 9Students forgetting to delete AI chat prompts from school essays
- 2How to coordinate home repairs when you are away
- 3What to do when your landlord ignores essential home repairs