What people keep running into with microsoft 365
Complaints tagged microsoft 365, each raised by more than one person. One-off posts are not included.
7 recurring problems · 66 people · 13 forums we read
Raised more than once
Most people first.
- 33Should customer support live inside our CRM?Deciding whether to connect support tickets directly to existing sales data creates friction between specialized tools and unified platforms. This leaves teams struggling to figure out if integrated data actually improves daily operations or if it just sounds good in theory.
- 13Why is managing company mobile devices and mail apps so frustrating?Enterprise mobile device management tools struggle with basic tasks like app deployment and clearing PIN codes across platforms. At the same time, sysadmins constantly deal with recurring user friction, such as iOS calendars failing to sync every 90 days due to re-authentication loops and difficult decisions regarding whether to support native mail apps or enforce Outlook-only environments.
- 8Why are our Salesforce accounts getting blocked for high-risk proxies?Legitimate network connections are being incorrectly flagged as high-risk anonymizing proxies like TOR or Mullvad, causing administrator accounts to be repeatedly blocked. This leaves organizations locked out of their accounts for months without a clear way to prevent the behavior.
- 4How to backup Microsoft 365 tenant configurationsBacking up and restoring Microsoft 365 tenant configurations across Entra ID, Intune, and Defender requires specialized solutions because native options are limited. Many administrators struggle to find user-friendly tools, often resorting to complex utilities like 365 DSC which can be frustrating to set up and maintain for long-term historical backups.
- 3Why are phishing emails bypassing Exchange Online Protection?Clean phishing emails are being delivered straight to the inbox with no warning from Exchange Online Protection. These spoofs sail through primarily because of per-user whitelists. When a client allowlisted a sender years ago, it causes these malicious emails to bypass current filtering entirely.
- 3Why does Outlook keep showing Access Denied or throwing errors?Outlook desktop occasionally stops receiving new mail and displays an "Access Denied" badge or error messages, while Outlook on the Web throws network errors. These intermittent sign-in loops and authentication failures require users to repeatedly clear Credential Manager or wait for access to restore.
- 2Why are incoming emails disappearing without a bounce message?External emails can vanish before reaching the inbox, spam folder, or generating a non-delivery report when aggressive mail filters or specific routing rules intercept them silently. This completely blocks expected notifications and customer messages without alerting the sender or recipient that delivery failed.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.