What people keep running into with vendor evaluation
Complaints tagged vendor evaluation, each raised by more than one person. One-off posts are not included.
6 recurring problems · 39 people · 13 forums we read
Raised more than once
Most people first.
- 16Why can't I just see the price of software without a sales call?Software vendors hide standard pricing behind mandatory sales demos and custom quotes, leaving buyers blind to wide cost variations for identical services. This lack of transparency forces IT professionals to waste time on calls just to learn baseline costs they cannot reasonably predict or compare.
- 9Per endpoint software pricing is too expensivePer-endpoint software pricing charges users for every single device rather than using cheaper alternatives like per-agent licenses. This high cost makes otherwise interesting features impractical to adopt for smaller setups or multi-device environments.
- 8How to set up automated payment processing for a small businessSetting up professional payment automation is blocked by poor vendor responsiveness and a lack of compatible Shopify gateway solutions for international stores. These roadblocks prevent businesses from moving away from manual cash and peer-to-peer apps like Venmo to a structured system.
- 2Security monitoring tools with severe detection delaysSome security monitoring tools suffer from detection delays of up to two hours, rendering them impractical for fast-paced environments. Additionally, vague vendor transparency regarding what data or 'meta-metadata' is stored creates serious trust issues for clients managing multiple platforms.
- 2Does switching from SentinelOne to Huntress and Defender lower security?Switching from SentinelOne with a Managed SOC to Huntress paired with free Microsoft Defender leaves a gap in advanced endpoint protection features that Defender Free does not provide natively. Without paying for higher M365 tiers or adding third-party tools like ESET, IT providers risk losing critical security capabilities and going backward in overall protection.
- 2Why is security awareness training so rigid and hard to customize?Most security training platforms force a rigid monthly schedule and rely on long, ten-minute videos that clients resist watching. Administrators also face a lack of flexibility in micro-training options and clunky management tools that make tracking and assigning courses a manual chore.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.