Why are legitimate vendor emails going to quarantine?
Aggressive filters capture high volumes of out-of-office replies and newsletters, inflating the overall quarantine queue. This overflow hides crucial false positives, causing administrators to miss legitimate vendor threads and billing notices from well-known companies.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Manually recreate the preset security policies from documentation to allow custom notification settings.Did this help you?
- 2Rely on users to monitor their own quarantines and submit release requests.Did this help you?
- 3Using a suspend-and-review step or auto-close with an audit tagDid this help you?
- 4Putting suspected spam and auto-replies in a manual review folder before tightening filtersDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“We're seeing multiple false positives land there (several legitimate vendor threads and a billing notice from a well known company).”source ↗
“Out-of-office replies and newsletters inflate volume, but I'm wary of aggressive filters.”source ↗
Where this came up
People with this problem also raised
- 7Why do self-hosted emails keep going to spam?
- 8Antivirus blocking legitimate software updates and installers
- 8Why are our Salesforce accounts getting blocked for high-risk proxies?
- 2Why do emails get trapped in Microsoft and Google quarantines?
- 5Why does Etsy keep incorrectly flagging my items as prohibited?
- 2Why are incoming emails disappearing without a bounce message?