Why do emails get trapped in Microsoft and Google quarantines?
Built-in platform security holds messages before third-party security tools can evaluate them, causing administrative overhead and user friction. This creates constant bottlenecks where end users repeatedly request the release of legitimate emails trapped in the system.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
Why do emails get trapped in Microsoft and Google quarantines?
- 1Reviewing and releasing or denying messages manually in the default platform quarantineDid this help you?
- 2Configuring third-party settings to surface defender quarantine emails alongside default onesDid this help you?
- 3relying on native built-in email protectionDid this help you?
- 4running a proof of concept with multiple vendors in detect-only modeDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“At the moment, we rely on Gmail’s built-in email protection, and managing messages through Google’s quarantine has been frustrating.”source ↗
Where this came up
People with this problem also raised
- 3How to manage multiple business email accounts without a chaotic mess
- 2Securence alternatives for email filtering
- 3How to fix sync problems on large Outlook mailboxes
- 2Why are legitimate vendor emails going to quarantine?
- 3How to manage multiple accounts on one platform without logging out?
- 5Who wins when warehouse data and CRM updates clash?