How to manage multiple business email accounts without a chaotic mess
Growing businesses often run into trouble when email starts getting messy across different functions like sales and support. While a collaborative inbox lets members read and assign messages, replying as a shared address like sales@ requires setting up 'Send mail as' permissions so messages do not accidentally go out from personal addresses and cause leads to reply directly to individuals.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
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- 1Using shared mailboxes under one tenant and domainDid this help you?
- 2Setting up aliases or distribution listsDid this help you?
- 3Creating licensed users for every hat and sharing passwordsDid this help you?
- 4Purchasing a separate workspace seat for contractorsDid this help you?
- 5Manually adding the shared address under account settings to send mail as the groupDid this help you?
- 6Replying all to let team members know when someone is working on an emailDid this help you?
- 7Forwarding generic shared emails to individual personal inboxesDid this help you?
- 8Exploring integrations of emails into team messaging apps like SlackDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Currently for service tasks, emails are being forwarded to all three CSRs, and then when someone works it they reply all to the email to let everyone know.”source ↗
“The main issue that I need a solution for, is how to manage the collaboration between various tasks.”source ↗
“I'm at the point where my business is growing enough that email is starting to get messy.”source ↗
“The part that trips people up is replying. A collaborative inbox lets members read and assign, but to answer as sales@ from their own Gmail each person has to add it under Settings > Accounts > Send mail as, and the group has to allow members to post as the group. Otherwise replies go out from their personal address and the lead starts writing to them directly.”source ↗
Where this came up
People with this problem also raised
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- 3How to manage software updates across multiple client accounts
- 2How to manage multiple client domains without paying per domain
- 4How to manage company email signatures centrally