Why does IT make work harder instead of helping?
Internal IT departments often prioritize buying redundant software tools and protecting their own departmental interests over helping everyday users. This leaves employees dealing with blocked emails from partners, manual password resets, and missing documentation, while IT complains about users instead of providing proper training or support.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1trying to fix things as an opportunity with low hanging fruit
- 2planning an exit strategy and having a plan B ready
- 3Considering transitioning from a Microsoft based environment to a Google workspace
- 4Considering firing the current IT company and hiring a new one
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“rather than implementing technology to better access the information, they constantly buy new tools to throw at existing problems. This means we have end multiple tools that all do the same things.”source ↗
“their emphasis is on what is in the best interest of the IT department rather than the EndUsers.”source ↗
“No training of people or documentation how to do things like that, but the IT bitch about "idiot" users.”source ↗
“My biggest gripe with the current setup is really that our IT company runs all messages through Barracuda... to check for SSNs or bank accounts. This by itself is not a problem, but it regularly blocks emails from known partners”source ↗
“I have already asked them to remove this and they refused”source ↗
“We have to email IT for password resets”source ↗
“We cannot make employee groups i.e. [email protected], [email protected]”source ↗
Where this came up
People with this problem also raised
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