How to handle tenants who demand compensation for every little thing

“The phone ringing off the hook during the alarms, back to back calling, screaming at us on the phone.”source ↗

“I’ve never been so miserable and consider walking out every day.”source ↗

“I’m so sick of residents who are super rude for absolutely no reason, other than to be rude.”source ↗

“Lately it feels like more and more tenants treat property management like a 24/7 concierge service instead of housing management. I’m talking about complaints that have nothing to do with the property itself, demands for instant replies at all hours, and getting blamed for situations completely outside your control.”source ↗

“I've been getting "Formal demand" letters that are all suspiciously similar.”source ↗

“It takes them 30 seconds to generate an AI letter and it takes me 15 minutes to read it and respond.”source ↗

“Ive shared this one before, but my all-time favorite maintenance ticket submitted by a resident was this: "There are lots of bugs outside"”source ↗

“One person wanted us to buy a portable AC unit while they waited (3 days) for the AC vendor.”source ↗

“Ive noticed an uptick in residents demanding compensation for inconveniences despite quick action by our team.”source ↗

““Birds outside are waking me up” (10:00am)”source ↗

“Had a renter email me I was lying about not having spoken with him on the phone about an end of vacate process (had advised me I agreed to something when I never spoke to him) mind you I have a screenshot very clearly stating I’d like all conversation on emails.”source ↗

“Obviously the email that they replied with wasn’t very pretty and extremely personal. How could’ve I dealt with/diffuse this better?”source ↗

“One dead palmetto bug in FL does not equal an "infestation", you waiting 2 hours for your fridge to be replaced does not equal "Uninhabitable" and NO I will not pay for you "spoiled food resulting from the uninhabitable conditions" that lasted 2 hours!”source ↗

“I’ve then realized these geniuses put the puck inside the flapper and there was a puck lodged inside the water passage area after pouring CLR and drain clog liquid, and 40 minutes of scrubbing the water passage holes were good.”source ↗

“I got called because the tenant couldn’t get out of her driveway…. Like… did you consider walking up to them and saying “I need to get out?” But instead you expect me to get ahold of the City to magically know what company and who the foreman is to notify them that you’re waiting to get out of your driveway… immediately?”source ↗

“tenant keeps complaining about my cooking and the smell reaching their unit.”source ↗

“It doesnt matter what cook. Any smell food-related bothers them and pushes a complaint.”source ↗

“When the fires were happening around us last year here in LA, a tenant called to ask, “are you going to call and tell us when we need to evacuate?”.”source ↗

“I got called a heifer b**** because I couldn't make the trains down in the valley (about a mile away) stop blowing their horns at the intersections.”source ↗

“Just had one the other day… they dropped it in the bowl and seemed shocked it got stuck 🤦‍♀️👀”source ↗

“We do not deserve to be yelled at or be subject to name-calling when we have no control over our property management’s policies and/or timelines.”source ↗

“I once had a young girl come into my office, I greeted her with a smile as I would have anyone that came in and she told me to wipe the smile off of my face and fix her air conditioner.”source ↗