Is enterprise software support actually worth the cost for small teams?
Enterprise support tiers carry exorbitant price tags that often fail to deliver proportional value for smaller organizations. Slow response times and inadequate ticket resolutions leave teams paying thousands for assistance they rarely receive, ultimately leading them to abandon renewals entirely.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Using third-party support providers at roughly half the priceDid this help you?
- 2Solving technical problems independently using internal patience and researchDid this help you?
- 3Dropping the support renewal entirelyDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“We're a 12,person company running most of our business on Microsoft 365 and Azure, Someone brought up paying for unified Microsoft support and the pricing stopped me cold.”source ↗
“We used it for years and it was a colossal waste of money. The few times we actually needed support, it was garbage.”source ↗
“On year 3/3 do not plan to renew.”source ↗
Where this came up
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