Said It Here

Should I book flights through third-party sites or direct with the airline?

Third-party sites often offer slightly lower prices, but they make getting help a nightmare if your flight gets cancelled or changed. This leaves you weighing modest upfront savings against the risk of being stranded without reliable customer support when things go wrong.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Booking exclusively directly through the airline website
  2. 2
    Comparing the total final cost including baggage, seats, and hidden fees before purchasing
  3. 3
    Using online travel agencies only when redeeming credit card rewards, points, or securing significant material savings

In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.

r/travel2 people · September 2026

had too many issues with OTAs being crap in the event things go wrong, so generally avoid themsource ↗

t90fan · r/travel · 1 upvotes

I keep going back and forth between booking through an online travel agency and going straight to the airline.source ↗

The third-party price is a little lower before extras, but I have heard enough cancellation stories to hesitate.source ↗

_tinks · r/travel

Where this came up

People with this problem also raised