Airline won't let me change flight booked through third party
Airlines will not modify your ticket directly because the travel agency holds the original booking information. Agencies often refuse to hand over these details, forcing you to either gamble on a refund or pay exorbitant agency fees just to change your travel dates.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Accepting a refund or losing the flight and rebooking directly with the airlineDid this help you?
- 2Attempting to contact customer service to obtain booking reference information or request changesDid this help you?
- 3Booking directly with airlines instead of third-party vendors to simplify future changes.Did this help you?
- 4Double and triple-checking all dates and fees before finalizing a purchase.Did this help you?
- 5Abandoning the original ticket and booking a completely new one-way flight if it ends up being cheaper than the change fee.Did this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I just simply want to change it and be done with it. But kiwi doesn't give me that option even tho I have tried to explain over and over that Wizz won't change anything because I do not have the information of the booking....which by the way kiwi won;t provide me with”source ↗
“Now what would be my best option? Just gamble and go with the refund or try to convince them to give me the info of the booking”source ↗
“Going on a trip to China soon and accidentally booked the return flight the weekend before I had meant (i.e. 14 Nov rather than 21 Nov).”source ↗
“My issue is that while I was expecting some additional cost, they have come back saying it would cost £350 to change the flight.”source ↗
Where this came up
People with this problem also raised
- 6Should I book flights through third-party sites or direct with the airline?
- 5Hotel says they don't have my third-party booking
- 2Why is my flight refund taking so long?
- 3How to book multi destination flights without getting stuck at immigration
- 25What to do when flights are canceled at the airport
- 10Why am I being double charged or seeing higher prices when booking flights?