Why is it so hard to find internal company documents?

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

1. 1
   Bypassing self-service guides and ticketing systems to ask coworkers directly
2. 2
   Sending employees back to submit tickets and re-explaining where information is stored
3. 3
   Distributing information through weekly newsletters and Google Drive shared folders
4. 4
   Storing documents in basic folder hierarchies on Google Drive or local servers
5. 5
   Migrating documentation to specialized platforms like Confluence, Outline, GitBook, Notion, or BookStack
6. 6
   Hooking AI tools (like Claude) into documentation repositories to enable natural language search
7. 7
   Assigning specific team members to manually structure, review, and maintain documentation during regular cadences

In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.