Why does software installation fail on secure systems?
Strict security controls and application whitelisting block legitimate software deployments and routine updates, forcing engineers to wait hours or days for approval. This delay doubles system commissioning times and leaves users stranded without necessary tools on weekends.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Deprioritizing client sites that use strict zero-trust security tools
- 2Manually approving security exceptions on the fly
- 3Waiting for the IT provider to process tickets
- 4Working around restricted access during off-hours
- 5Pleading with IT support for peripheral drivers
In their words
Unedited, most upvoted first, each linked to the thread it came from.
“I now have to wait to update software, download things like Adobe PDF (they forgot to load it on my computer), my mouse and elgato software, etc. It gets frustrating on weekends when I am working and something needs an update to work and I am stuck.”source ↗
“It took us 4 attempts just to deploy our installer - We uninstalled the application multiple times due to corrupted install.”source ↗
“Systems commissioning and support took twice as long. We plan to deprioritise clients sites with threatlocker as engineers quite often getting struck at sites waiting for approvals.”source ↗
“Your MSP on weekends will respond with whatever their sla agreement is and triage bases on the priority.”source ↗
Where this came up
People with this problem also raised
- 3Why is security software generating so many false alerts?
- 3Why does security software lock out the entire organization?
- 2Intel extension update stuck in a reboot loop
- 11How to keep hostnames and IPs when migrating domain controllers
- 3Why are computer fleet updates failing to install?
- 2How to open old Microsoft Publisher .pub files