What people keep running into with it support
Complaints tagged it support, each raised by more than one person. One-off posts are not included.
19 recurring problems · 189 people · 29 forums we read
Raised more than once
Most people first.
- 53HubSpot is down and timing out right nowCore tools like workflows, contacts, and CRM are timing out or failing to load entirely during platform outages. This stalls critical sales operations and prevents time-sensitive tasks, such as sending out automated webinar reminders with event links, from going out on schedule.
- 21Vendor tech support takes months to respond to ticketsVendor technical support teams often leave tickets sitting unanswered for weeks or months, even for straightforward questions that require simple answers. This leaves IT professionals stuck waiting helplessly and unable to resolve critical system issues like DLP policies in Purview.
- 20How to deal with uncooperative coworkers who don't do their workCarrying the entire workload while teammates remain checked out, confused, or completely unresponsive turns your job into exhausting babysitting instead of actual project management. Constantly chasing people for updates and reminding them of deadlines leaves you overwhelmed and forced to manage adults who refuse to take responsibility for their tasks.
- 13Why are equipment service bills so expensive for minor fixes?Unexpected equipment service bills often charge thousands of dollars for simple interventions, leading clients to dispute charges and feel cheated when a professional only performs a minor fix. These sudden high invoices turn routine maintenance calls into severe customer conflicts and legal standoffs.
- 13Why do Microsoft software updates and account errors break everything?Frequent, unannounced interface changes and forced cloud integrations turn routine admin tasks into hours of troubleshooting. Mysterious API errors and hidden account conflicts prevent you from finishing basic fixes, leaving you helpless when the underlying service itself is down.
- 11Why can't employees ever use the self service portal?Employees constantly forget how to navigate internal portals and whether they opted into paperless statements, forcing managers to field endless basic questions about tax forms and account settings. This constant hand-holding turns routine administrative upkeep into an ongoing communication drain that wastes hours of management time.
- 10How to deal with toxic leadership during company layoffsConstant whiplash between promises of growth and sudden rounds of cost-cutting leaves teams trapped in deep insecurity and confusion. When leadership responds to questions with dismissive ultimatums, it shatters trust and locks anxious workers into a cycle of fear where leaving feels impossible due to tied benefits.
- 10How do you deal with a rigid and untrustworthy service provider?Bad service providers often impose strict cancellation policies while delivering subpar work, cutting corners, and acting unprofessionally. This leaves clients constantly chasing answers, feeling unable to trust the work being done, and trapped by burdensome rules that make it difficult to walk away.
- 7Why am I getting locked out of my account when using the correct password?Intermittent platform lockouts can occur following authentication updates like passkey rollouts, blocking users and admins from signing in for up to a few hours despite entering correct credentials. This unexpected lockout prevents access to organizational accounts and disrupts workflows without an immediate fix from changing passwords.
- 5Why am I getting DMARC and SPF errors when emails deliver fine?Third-party email marketing services often fail basic SPF checks within DMARC reports because their sending IPs are not included in your domain's DNS records, even though inbox providers still manage to deliver the messages. This discrepancy leaves administrators guessing about real deliverability health and creates confusing tool warnings that hinder proper configuration.
- 5Why is there a file size limit on email attachments?Email providers cap attachments tightly around 20MB, which makes sending bulk PDFs or large media impossible without failing. This mismatch forces people to deal with sudden upload rejections and floods support teams with tickets asking for alternatives.
- 4How to automatically update employee contact details without duplicatesKeeping company address books synchronized requires properly merging existing contacts and removing former employees to avoid duplicates and outdated information. Without automation, managing these changes across user devices manually leaves stale records active and creates awkward communication errors.
- 3Why do customer text replies get lost instead of updating profiles?Customer replies on messaging apps often land in isolated support inboxes instead of updating customer profiles or stopping active automated emails. This disconnect prevents teams from acting on valuable details like sizing preferences or objections, leaving them to manually coordinate follow-ups across disjointed tools.
- 3How to set up MFA backup methods so you don't get locked outLosing a primary mobile device often locks people out of their accounts because they have no configured backup authentication method or bypass option. Without a pre-established alternative, individuals are forced to file tedious IT support tickets just to re-establish access on a new device.
- 3Why does software installation fail on secure systems?Strict security controls and application whitelisting block legitimate software deployments and routine updates, forcing engineers to wait hours or days for approval. This delay doubles system commissioning times and leaves users stranded without necessary tools on weekends.
- 3How to fix sync problems on large Outlook mailboxesExcessive mailbox size, high item counts, and deep folder structures cause Outlook to fail to synchronize properly because users treat mailboxes like filing cabinets. While switching shared mailboxes to online-only mode can resolve these sync failures, large mailboxes continue to suffer from severe performance bottlenecks.
- 2VLAN interface missing after OS upgradeOperating system updates can break system settings network panels entirely, preventing you from getting into networking. Additionally, configured VLAN interfaces like ens1.99 may disappear completely and no longer show up via ip addr or ip link.
- 2Where to buy OEM printer toner without vendor partner statusStrict vendor distribution authorizations and locked-down supply chains block IT providers from sourcing original equipment manufacturer cartridges through standard distributors. Without an authorized partnership, finding reliable sources for specific OEM SKUs becomes an ongoing bottleneck that wastes time and halts client fulfillment.
- 2Why does team documentation always go out of date?Writing documentation by hand never actually happens on busy teams, leaving knowledge bases disjointed and unhelpful. Because fixes for unusual problems are rarely written down, new hires end up wasting time solving the exact same issues from scratch six months later.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.