Said It Here

Why am I getting locked out of my account when using the correct password?

Intermittent platform lockouts can occur following authentication updates like passkey rollouts, blocking users and admins from signing in for up to a few hours despite entering correct credentials. This unexpected lockout prevents access to organizational accounts and disrupts workflows without an immediate fix from changing passwords.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Changing the password temporarily
  2. 2
    Turning off passkeys or switching back to an authenticator app
  3. 3
    Contacting platform support
  4. 4
    Ensuring user accounts are not frozen due to unrecognized IP addresses or VPN usage
  5. 5
    Increase CachedLogonsCount via GPO or registry to allow offline logins
  6. 6
    Repair the secure channel directly from the domain controller using Reset-ComputerMachinePassword
  7. 7
    Roll back the problematic KB update temporarily
  8. 8
    Opening the platform in a private or incognito window
  9. 9
    Using a different browser or device
  10. 10
    Choosing 'use another method' instead of the passkey prompt
  11. 11
    Contacting customer support
  12. 12
    Opening Task Manager, launching an administrator Command Prompt, and disabling Fast Startup using the command powercfg /h off before rebooting
  13. 13
    Switching web browsers (e.g., trying Safari)
  14. 14
    Checking official status pages for incident updates
  15. 15
    Turning off phone and logging out for the rest of the day

In their words

Unedited, most upvoted first, each linked to the thread it came from.

Intermittently getting this error when trying to log in to various Salesforce orgs. And I can’t even submit a support case ‘cause you need to be logged in to do so…source ↗

cwhittakerbar · r/salesforce · 163 upvotes

Whenever i try to pass the "verify with passkey" by clicking it i keep going back to the issue above.source ↗

Win_Minn · r/hubspot · 2 upvotes

Same on SWE84, fuck salesforce, cannot even report he issue, salesforce help is not workingsource ↗

siv313 · r/salesforce · 1 upvotes

Unusable here, sometimes it loads othetimes not and getting connection errorssource ↗

Philster07 · r/salesforce · 1 upvotes

once the user logs in, the screen just goes black.source ↗

Your screen is black but you can see and move your mouse.source ↗

Hungry_Spray3846 · r/sysadmin · 1 upvotes

Hi! I am an admin at my org and ever since the passkey rollout, a few of our users, including myself, have been getting this error message intermittently when trying to sign on. We are, obviously, using the correct user and pass, yet will be unable to login for anywhere from 10 minutes to a couple hours.source ↗

AngryCat9977 · r/salesforce

This is the smoking gunsource ↗

Silly_Sport6222 · r/sysadmin

Where this came up

People with this problem also raised