Why am I getting locked out of my account when using the correct password?
Intermittent platform lockouts can occur following authentication updates like passkey rollouts, blocking users and admins from signing in for up to a few hours despite entering correct credentials. This unexpected lockout prevents access to organizational accounts and disrupts workflows without an immediate fix from changing passwords.
What the numbers show
Counted from the threads quoted below. How we count
- The most recent one is from October 2026.
- This comes up 74.5× more often in r/salesforce than across the site as a whole.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Changing the password temporarilyDid this help you?
- 2Turning off passkeys or switching back to an authenticator appDid this help you?
- 3Contacting platform supportDid this help you?
- 4Ensuring user accounts are not frozen due to unrecognized IP addresses or VPN usageDid this help you?
- 5Increase CachedLogonsCount via GPO or registry to allow offline loginsDid this help you?
- 6Repair the secure channel directly from the domain controller using Reset-ComputerMachinePasswordDid this help you?
- 7Roll back the problematic KB update temporarilyDid this help you?
- 8Opening the platform in a private or incognito windowDid this help you?
- 9Using a different browser or deviceDid this help you?
- 10Choosing 'use another method' instead of the passkey promptDid this help you?
- 11Contacting customer supportDid this help you?
- 12Opening Task Manager, launching an administrator Command Prompt, and disabling Fast Startup using the command powercfg /h off before rebootingDid this help you?
- 13Switching web browsers (e.g., trying Safari)Did this help you?
- 14Checking official status pages for incident updatesDid this help you?
- 15Turning off phone and logging out for the rest of the dayDid this help you?
- 16Using the mobile app since it still worksDid this help you?
- 17Relying on existing integrations like ClaudeDid this help you?
- 18Enrolling a single work phone temporarily to get past the prompt and then deleting the method in EntraDid this help you?
- 19Turning off the passkey enrollment campaign company-wide in EntraDid this help you?
- 20Disabling voice and SMS authentication methods or using tools like GDAP and CIPPDid this help you?
- 21Checking spam folders for recovery emailsDid this help you?
- 22Requesting login links repeatedly from the site's login pageDid this help you?
- 23Using account recovery forms or alternative verification methods like backup codesDid this help you?
- 24Attempting to contact customer support or AI chat botsDid this help you?
- 25Creating a new account instead of going through the recovery process.Did this help you?
- 26Disconnecting the computer from the internet before trying to access the admin settings.Did this help you?
- 27Right-clicking the title bar of the spinning window to force close it.Did this help you?
- 28Create a support ticket to have SSO disabled on the backendDid this help you?
- 29Maintain a 'break glass' admin user account that is exempt from SSO enforcementDid this help you?
- 30Use your production password if one was set prior to the refreshDid this help you?
- 31Temporarily enable direct logins in production before initiating the refreshDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Intermittently getting this error when trying to log in to various Salesforce orgs. And I can’t even submit a support case ‘cause you need to be logged in to do so…”source ↗
“Hi everyone, I’m a Salesforce Admin and I just refreshed our Partial Sandbox, but I am completely locked out.”source ↗
“Password reset from prod only works if the sandbox user had a password before refresh, otherwise you're in this exact death spiral”source ↗
“Same on SWE84, fuck salesforce, cannot even report he issue, salesforce help is not working”source ↗
“Unusable here, sometimes it loads othetimes not and getting connection errors”source ↗
“Hi! I am an admin at my org and ever since the passkey rollout, a few of our users, including myself, have been getting this error message intermittently when trying to sign on. We are, obviously, using the correct user and pass, yet will be unable to login for anywhere from 10 minutes to a couple hours.”source ↗
“HubSpot has both our admin accounts locked out and I'm losing my mind.”source ↗
“Every time we try to sign in, HubSpot cheerfully says it's emailing us a verification code. The email never comes.”source ↗
“We've sent two tickets — one yesterday, one today. Crickets so far.”source ↗
“Whenever i try to pass the "verify with passkey" by clicking it i keep going back to the issue above.”source ↗
“I can't login as admin to change a users password since the intuit login keeps spinning and never actually does anything but spin after I type in my email address.”source ↗
“once the user logs in, the screen just goes black.”source ↗
“Your screen is black but you can see and move your mouse.”source ↗
“This is the smoking gun”source ↗
“we go to log into one of our largest client's MS admin portal and we get an unskippable prompt to set up a passkey. We're effectively locked out.”source ↗
“So I enroll my work phone, locking out all of our other staff from that account for a few mins, and then go to Entra to delete it.”source ↗
“Why are we in the SMS only campaign? WE'RE NOT SMS ONLY!”source ↗
“It won’t let me login to the site with my passwords and never sends a login link”source ↗
“I have contacted customer support over 30 times with no response. We can’t access WP and can’t edit my website”source ↗
“I cannot login with any of my passwords and never receive a login link”source ↗
“The problem is not payment. It is logging in. I used their email login link and WP asks for the number they texted me, which I confirmed with them many times. I never get the text and the passwords I have tried for Apple, Google, etc. are not working. I never get the text they claim to have sent me.”source ↗
“As a result I cannot login to make any changes or edits”source ↗
“Wordpress is impossible to wor wit .I have contacted their"customer service AI" over and over again for the last month. My payment is up to date, but I cannot edit or change anything on my website!”source ↗
“Last week I wanted to open my own store, so I logged in and because it was a new location, my account got auto locked.”source ↗
“Anyway, they are acting as if it's a bank account. It's easier and faster to just register again then spending a week trying to prove them I am just logging in from a new location.”source ↗
Where this came up
People with this problem also raised
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- 6Locked out of new network switches because the consultant left
- 10Getting logged out randomly long before the session timeout limit
- 3Windows 11 black screen or missing taskbar after update