HubSpot is down and timing out right now
Core tools like workflows, contacts, and CRM are timing out or failing to load entirely during platform outages. This stalls critical sales operations and prevents time-sensitive tasks, such as sending out automated webinar reminders with event links, from going out on schedule.
What the numbers show
Counted from the threads quoted below. How we count
- Most of it landed at once — the busiest month was September 2026, with 49 people.
- This comes up 71.0× more often in r/shopify than across the site as a whole.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1checking the status page or RSS feedDid this help you?
- 2testing if contacts load in an incognito window or checking specific record fieldsDid this help you?
- 3waiting out the outage and trying again laterDid this help you?
- 4Using email notification links to bypass the normal login screen and access the home pageDid this help you?
- 5Using the mobile app or browser app instead of the desktop login screen to view basic order managementDid this help you?
- 6Checking alternative status trackers like Downdetector when official status pages show everything is workingDid this help you?
- 7checking Reddit to see if there is a general outageDid this help you?
- 8waiting for service to be restoredDid this help you?
- 9Calling customer supportDid this help you?
- 10Calling it a day / stopping workDid this help you?
- 11Considering switching to a different software or excel sheetsDid this help you?
- 12Waiting for vendor updatesDid this help you?
- 13Wondering if a cyber attack occurredDid this help you?
- 14Reconsidering future software recommendationsDid this help you?
- 15rebooting local PCDid this help you?
- 16checking public DNS servers and status pagesDid this help you?
- 17Checking community threads to see if others are experiencing the same outageDid this help you?
- 18Waiting for the platform to come back onlineDid this help you?
- 19Waiting for the system to recover or attempting a rollbackDid this help you?
- 20Switching between corporate networks and personal hotspotsDid this help you?
- 21disabling notifications from Slack and TeamsDid this help you?
- 22Thinking of starting with google adsDid this help you?
- 23Switching to a home network instead of a corporate networkDid this help you?
- 24Checking Downdetector and social media status accounts when official status dashboards lack informationDid this help you?
- 25Uninstalling the roaming agents across the client computersDid this help you?
- 26Switching to alternative security vendors like DefensXDid this help you?
- 27Setting up slow manual workarounds for processing payroll files and requestsDid this help you?
- 28Switching the company's plan to a different providerDid this help you?
- 29Switching to alternative AI tools like GeminiDid this help you?
- 30checking the official vendor status pageDid this help you?
- 31waiting for engineering teams to resolve the backend issueDid this help you?
- 32Bringing a book or industry-related material to read at the deskDid this help you?
- 33Auditing tenant files, reviewing lease expiration schedules, and organizing vendor contractsDid this help you?
- 34Walking the property to document minor items needing future attentionDid this help you?
- 35Using two synced PowerPoint devices with a multi-input clicker and HDMI hubDid this help you?
- 36Buying a dedicated cue setupDid this help you?
- 37Tried on 2 different phones, and 2 different readers.Did this help you?
- 38Exporting the entire database monthlyDid this help you?
- 39Relying on daily auto-rotating passwordsDid this help you?
- 40Using JIT accounts for M365 tenantsDid this help you?
- 41Switch to another taskDid this help you?
- 42Work on something offlineDid this help you?
- 43Use the time for documentation or cleanupDid this help you?
- 44Grab a coffeeDid this help you?
- 45Keep an eye on the incident until it's resolvedDid this help you?
- 46Using point-of-sale (POS) systems directly when web services go downDid this help you?
- 47Checking community forums like Reddit to confirm platform outages when official status pages show normal serviceDid this help you?
- 48Using the mobile app when the web browser version is downDid this help you?
- 49Waiting for the servers to come back onlineDid this help you?
- 50Instructing the team to take a break instead of sending official communication plansDid this help you?
- 51Ignoring requests to draft user-facing updatesDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Every instance across the globe, down for the count. I've not seen this before. I am just going to disable notifications from Slack and Teams this morning...”source ↗
“Indeed, I have seen similar incidents happen during dreamforce. This, by far, has the biggest impact.”source ↗
“AEs phones are ringing with upset customers”source ↗
“Seriously, customers are going crazy thinking we've closed the store.”source ↗
“Is Shopify down for anyone else?”source ↗
““There was a problem loading this website””source ↗
“Admin panel down, but I'm still receiving orders. That's all that really matters for right now.”source ↗
“Last year we couldn't send marketing emails on Black Friday through Shopify for most of the day, now the entire login is broken for Cyber Monday, and AGAIN I can't send my deal email.”source ↗
“yeah I have been advertising a sale for today all month, I went to activate it this morning and could not log in.... I am sure I am losing sales right now.”source ↗
“Can confirm that we are at least *receiving* orders, but it's annoying that I can't see all our reports and stuff”source ↗
“Yes it is down. Can't login to backend panel.”source ↗
“I just almost had an effing heart attack”source ↗
“Anyone else facing "504 Gateway Time-out" issues? Both browser and app.”source ↗
“Yep can't access admin page”source ↗
“Absolutely criminal design, I thought my site had been hacked until people started posting on Reddit about the outage.”source ↗
“Card reader isn't working and when trying to log in to [Shopify.com](http://Shopify.com), getting error that page "There was a problem loading this website"”source ↗
“Thought we'd get through a BFCM weekend without an outage until this. How naive of me 😂”source ↗
“Visitors not loading and it’s lagging for us. WHY so many Shopify issues lately??????”source ↗
“My store literally went down after a new launch 😭”source ↗
“Lovely, 2 new chargebacks thanks to that jump scare error page.”source ↗
“Praying I didn't lose all the edits I was making. I will go insane.”source ↗
“That happened to me, I was working on a store for the last hour or so and lost everything.”source ↗
“I definitely thought the website I clicked on Facebook turned out to be some sketchy company when that popped up.”source ↗
“Website will not load or open. Anyone else facing this? Zero account issues. Just started now.”source ↗
“Same in Germany. 504 Time-out”source ↗
“Also order is missing conversion history.”source ↗
“I was checking orders 14 hours ago and it was lagging...”source ↗
“Yes ours is as well”source ↗
“Glad it’s not just me”source ↗
“Yep admin down for me”source ↗
“Yep 2 stores down for me”source ↗
“Yep, down for us despite the status page not getting an update.”source ↗
“We are so gone 🥲🥲”source ↗
“I use the image generator to create backgrounds on the product page but has been down for me since this morning - I can find no updates on this - anyone else use this feature and is it working for you?”source ↗
“Unable to work on my store config, down detector seems chill and as always the status page looks fine but wanted to see if anyone else is having issues”source ↗
“Down for all my customers WTF is going on. No account alerts etc.”source ↗
“Yes, having issues in socal too”source ↗
“Having issues in SC.. of course status page says fine. POS is working though.”source ↗
“Yes same here in Michigan”source ↗
“Logins time out with a 504 error”source ↗
“Glad I saw this thread. I run ads and was wondering why I suddenly got no traffic.”source ↗
“App is working for us but browser is showing 504”source ↗
“Same, it's down last 15min can't access admin”source ↗
“all down in Italy”source ↗
“Seems we’re having some issues connecting to Microsoft services, we can’t sign into anything on the commercial side, but the government side appears to be working fine.”source ↗
“Unable to access our cloud instance.”source ↗
“Hi, is anyone having the same issue as me where opening quick assist showing "Try again later Something went wrong on our end. We're working on it." error?”source ↗
“Down for us too.”source ↗
“Screen connect just crapped out on me in the middle of a session and wouldnt launch after.”source ↗
“Same here. I'm in The Netherlands.”source ↗
“Same here - Czechia”source ↗
“Seems like it’s SSO, can’t access any sites that use it, which is a lot of sites unfortunately.”source ↗
“Same here in the UK. Funny thing though, it works fine from my home network, fails when using trying to login from our corporate network.”source ↗
“Getting a lot of 503 errors for my staff that use web apps.”source ↗
“US-Central can confirm logins are returned with 502 and 503s.”source ↗
“My brother in admin, im on call and was hyperventilating until seeing their update”source ↗
“Someone said outloud "Why did 50+ cradlepoints just go offline????" I feel you on that one.”source ↗
“PowerPoint decide to freeze during a video playback on slide number 3.”source ↗
“At that point, there can be a strange gap where you've done everything you reasonably can, but you're still blocked until the provider restores the service.”source ↗
“All I need to do is post transactions into the register and every click takes forever to process.”source ↗
“Haven't been able to search, see transactions, or save a transaction for about an hour.”source ↗
“I can't get anything done. Dead in the water.”source ↗
“I also cant even view invoice history for clients.”source ↗
“I couldn't post a customer receipt...save button stayed grayed out”source ↗
“Bank feeds weren't loading, reports were taking forever.”source ↗
“I could barely complete one transaction.”source ↗
“IT glue is down for me because of a planned update that Kaseya is doing DURING THE BUSINESS DAY! This is interrupting our service delivery.”source ↗
“Their status page reports ok but having issues with several clients.”source ↗
“We just got the same at a client, and PC with Roaming agent is not resolving. We had to uninstall several roaming agents across the client.”source ↗
“I swear they cause more issues than they solve, getting so sick of this happening several times a year.”source ↗
“Looks like it's working again from what I can tell. It's very alarming, though.”source ↗
“almost *all* of HubSpot is unusable for me at the moment.”source ↗
“Yup, workflows, forms, CRM all slow and timing out.”source ↗
“Same here, everything timing out, unable to load anything.”source ↗
“Our sales team is having some issues with it, too. I guess contacts/deals are taking forever to load, and there's a lot of "refresh this page" messages popping up.”source ↗
“fucking everything. fucking fucked. hosting a webinar today, reminders w/ link to event meant to go out.”source ↗
“Their platform has been down for a week.”source ↗
“They have been extremely secretive about the issue and have disclosed almost zero.”source ↗
“Their support has been really rough and their lack of communication regarding this “outage” is inexcusable.”source ↗
“from past 5-6 months meta outages are killing my sales and m numb now..”source ↗
“I’ve never worked in an office or at a desk before, so downtime is a foreign concept.”source ↗
“I feel like I’ve been waiting for the phone to ring or a maintenance request to come in. There’s a camera in office so I just don’t want to get caught doing nothing if I’m missing something that I could be doing.”source ↗
“After the third Teams outage this month I've started telling my team to just go make a cuppa and stare out the window for 10 minutes, works better than any official comms plan”source ↗
“One of my junior guys asked if we should draft a user-facing update and I just pointed at the kettle”source ↗
“Their website (and all their systems) have been down for over two months now.”source ↗
“We have six payroll files (2 and 1/2 months) waiting to be processed. They haven’t processed a single one since this incident started.”source ↗
“I have employees wanting to know if they can take the bulk of their funds out and move them to an IRA. I would like to do this myself, but don’t know if it’s allowed outside of leaving a job/while the 401k is still receiving contributions.”source ↗
Where this came up
People with this problem also raised
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- 9How to stop software updates from breaking your production website