How to bypass customer service chat bots to talk to a human

“$33k for a Premier Support plan and I have to suffer their stupid AI that never resolves any of the issues and invariably tells me I'm not logged in (when I am), and ultimately always has to send me to a live agent.”source ↗

“Being forced to talk to Agentforce before being able to manually create a case is a horrible user experience”source ↗

“the last guy I spoke to kept calling me by the suburb name I live in rather than my actual name lol - but for customers not being reamed with 30% fees to skip this step its pretty much unavoidable - if a bot gets me past this step faster, as lets face it they never solve anything and it always gets escalated then why not.”source ↗

“It put me into an endless loop the other day, \"what's the problem?\" \"I can't do xyz\" \"here's articles about xyz\" \"no I need a case\" \"ok what's the problem for the case\" \"xyz is the problem\" \"here's articles about xyz\" \"no I need a case\" \"ok what's the problem for the case\"....🙄”source ↗

“Opened a case via Agentforce — because nothing says “we value your time” like a bot that can’t actually solve anything. But the real masterpiece? When I dared to comment on my own case, a rep swooped in to inform me that since the bot birthed the case, only the bot may speak to it.”source ↗

“When residents got angry with it, chat bot didn't know how to respond, and said "go to the leasing office for help". Causing a parade of angry residents to go to the leasing office.”source ↗

“Not only is this hilarious because residents think it made a work order for them (and it actually didn't), it was also meant to "lessen the workload" for the leasing office but only made our jobs infinitely harder.”source ↗

“The AI answering is infuriating. The whole point of a phone call is to speak to a human, and get a quick answer or response. These AI answering services function more like a barrier than being helpful.”source ↗

“10 minutes of AI runaround later, it kicked me back to the opening menu, and I was right back where I started.”source ↗

“I cannot open a case yet and neither can the seller supposedly.”source ↗

“AI chatbot from Etsy says product is still in shipping - despite this update which it doesn’t acknowledge the individual status just that the overall progress is still in transit.”source ↗

“Never seen anything like this before and neither has the seller.”source ↗

“I've asked Etsy support for the info on this order. If they place it, then it needs to have things like delivery addresses as part of it, but I can't see it. But Etsy support just keep coming back with incredibly formulaic emails essentially repeating "your account was suspended in error and has been unsuspended, here's general tips on account security".”source ↗

“Which was fine the first time, but I've asked for details of this order for the police report five times now and they never acknowledge the question.”source ↗

“Attached is a screenshot of a chat where the agent had an actual avatar/photo, which is different from every other chat I've had — those are always just a name with no photo, scripted replies, and they end the chat the second my issue doesn't fit their script.”source ↗

“If it is — is there any way to request or get routed to one of these agents specifically, or is it just random luck which agent picks up the chat?”source ↗

“Wendy's just pulled back on using AI to take orders at the drive-thru. If it can't even take orders at Wendy's even remotely accurately, we should be using it for anything of importance.”source ↗

“Hell is having to use all the apps & sites - "sorry, no real human customer service available!" - just to live.”source ↗