Replacing an outsourced IT provider with an HR platform
Companies are replacing their outsourced IT providers with HR platform add-ons that handle tickets, device management, and SSO. This forces HR staff to transition into internal IT service desk roles and manage both departments themselves. Because the combined systems are rarely streamlined, taking on both HR and IT duties becomes a heavy burden.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Negotiating a different service package with the current IT providerDid this help you?
- 2Switching to a smaller IT company that bills hourlyDid this help you?
- 3Hiring a security consultant for minimal needsDid this help you?
- 4Having staff handle their own endpoint supportDid this help you?
- 5Asking online communities of peers for advice and shared experiences to set expectations.Did this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I'm just trying to get a better idea of what to expect going from MSP to internal IT.”source ↗
“For those who've made a similar move, what did you find was the biggest adjustment?”source ↗
“Also interested in anything you wish you'd known before making the switch, particularly when moving into an internal service desk role.”source ↗
“We are considering using an HR tool to replace our IT Service provider (tickets, devices, SSO, self authentication, chat support based on Knowledge Base.....etc.)”source ↗
“Leadership is convinced we can replace our service provider with a popular HR platform that can also handle device and identity management.”source ↗
“Yep, it's not my choice but it's getting pitched as an IT Services replacement and I don't feel good about it.”source ↗
“I do work in HR. I'm getting tasked with replacing our IT service provider and taking it on myself with the help of on addon to our HR module.”source ↗
“I'm getting that feeling too. Plus, if I'm tasked with managing HR and IT will it be streamlined enough to not be a burden. Probably not.”source ↗
Where this came up
People with this problem also raised
- 10How to migrate scary legacy software nobody wants to touch
- 4How to migrate remote management platforms without rebuilding everything
- 3What to do when your cloud service suddenly shuts down
- 2How to define the scope for outsourced IT support
- 2Should you charge clients when you switch their software tools?
- 42How to find a cheaper CRM when HubSpot gets too expensive