Should service desks track ticket effort?
Tracking effort per ticket is often seen as having little standalone value. Deciding whether and how to measure this time involves weighing the administrative overhead against its actual usefulness for team management.
Overview
People affected2 accounts across 1 forum
Workarounds found2 items attempted
Community agreement1 total upvotes
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
2 items+ Contribute
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Tracking time to resolve and time to assign instead of direct effortDid this help you?
- 2Comparing averages against average time in ticket to identify improvementsDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
Where this came up
People with this problem also raised
- 13How to keep track of routine maintenance tasks around the house
- 12How do you keep track of clients, projects, deadlines, and follow-ups?
- 2How to track remote hourly work without invasive monitoring
- 10How to track unpaid invoices and follow up with clients
- 4How to track multi-state compliance and operational requirements
- 3How to track milestones across multiple projects in one place?