Said It Here

How do you keep track of clients, projects, deadlines, and follow-ups?

Running a small business often leads to details slipping through the cracks, specifically during the handoff phase rather than with raw data. This lack of a seamless transition makes it difficult to reliably manage clients, projects, deadlines, follow-ups, and payments without losing track.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Using a mix of spreadsheets, Notion, Calendar, and email
  2. 2
    Implementing a simple next-step field, one owner, and a clear follow-up date instead of a giant dashboard
  3. 3
    testing Quo as a stand alone tool
  4. 4
    looking into HubSpot sales software
  5. 5
    Building a custom self-hosted tool that reads the mailbox via IMAP
  6. 6
    Relying on a gut feeling instead of a structured system
  7. 7
    Trying existing CRMs and abandoning them because manual data entry is too burdensome
  8. 8
    Using Airtable with attachment fields for invoice files and photos
  9. 9
    Using Apple Notes with individual notes per client and the built-in scan option
  10. 10
    Using dedicated scheduling and invoicing software like Jobber or Housecall Pro
  11. 11
    Spreading documents across Google Drive, WhatsApp, and other tools

In their words

Unedited, most upvoted first, each linked to the thread it came from.

Right now I have stuff scattered and spend too much time finding contact info, paper notes, photos via text etc.source ↗

valeriez · r/CRM · 12 upvotes

Our customer history was a mailbox: who asked for 700 pallets, where a thread went quiet, which company bought three times and has not written since spring.source ↗

Every CRM I tried wanted me to type all of that in by hand, so none of them lasted a month.source ↗

reloopcrm · r/CRM · 3 upvotes

I am managing a carpet cleaning business and I have a lot of physical client invoices I want to log and take a photo of to be attached to their contact/file for my work iPad.source ↗

Ideally like a contacts app so names, addresses, general notes but I want photos of previous invoices to reference with repeat clients.source ↗

Naughtylemur69 · r/smallbusiness · 3 upvotes

The part that usually slips is the handoff, not the data itself.source ↗

Pebb_io · r/smallbusiness · 2 upvotes

For those running a small business, how do you keep track of clients, projects, deadlines, follow-ups and payments?source ↗

What’s the one thing that still regularly slips through the cracks?source ↗

r2s4h · r/smallbusiness · 1 upvotes

Where this came up

People with this problem also raised