Car radio screen works but no sound
An infotainment system can experience total audio failure while other functions like the backup camera continue operating normally. This unexpected software or hardware glitch cuts off all sound output from the vehicle's speakers, forcing owners to hunt for hidden electrical faults or face costly dealership diagnostics.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Checking associated fusesDid this help you?
- 2Tracing ground wires behind the dashboardDid this help you?
- 3Visiting the dealership for a software reflashDid this help you?
- 4changed fuses associated with the audio amplifier, radio gps, and AM/FM radioDid this help you?
- 5reset the SYNC systemDid this help you?
- 6pull a door panel and check if any connections are green and nastyDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“About two months ago my infotainment/radio screen went black and I lost all audio (my backup camera continued to work).”source ↗
“Had a similar ghost in my old car where silence just fell over everything one day.”source ↗
“The audio on my 2017 Ford Expedition has gone out.”source ↗
“Yesterday it was working fine. Then today I started the car and the FM radio did not play, neither did the audio for my phone.”source ↗
“I’m out of ideas at this point, does anyone have any recommendations?”source ↗
Where this came up
People with this problem also raised
- 2Why is my car running rich and smoking after sitting for years?
- 2How do I read a car radio wiring diagram?
- 2Why won't my older car stereo play burned audio CDs?
- 9Dealership can't figure out why my car won't start
- 18Car won't start after replacing ECU and electronics failed
- 7How to fix car door electrical failure without going to a shop