Car radio screen works but no sound
An infotainment system can experience total audio failure while other functions like the backup camera continue operating normally. This unexpected software or hardware glitch cuts off all sound output from the vehicle's speakers, forcing owners to hunt for hidden electrical faults or face costly dealership diagnostics.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Checking associated fuses
- 2Tracing ground wires behind the dashboard
- 3Visiting the dealership for a software reflash
- 4changed fuses associated with the audio amplifier, radio gps, and AM/FM radio
- 5reset the SYNC system
- 6pull a door panel and check if any connections are green and nasty
In their words
Unedited, most upvoted first, each linked to the thread it came from.
“About two months ago my infotainment/radio screen went black and I lost all audio (my backup camera continued to work).”source ↗
“Had a similar ghost in my old car where silence just fell over everything one day.”source ↗
“The audio on my 2017 Ford Expedition has gone out.”source ↗
“Yesterday it was working fine. Then today I started the car and the FM radio did not play, neither did the audio for my phone.”source ↗
“I’m out of ideas at this point, does anyone have any recommendations?”source ↗
Where this came up
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