What people keep running into with software procurement
Complaints tagged software procurement, each raised by more than one person. One-off posts are not included.
3 recurring problems · 23 people · 9 forums we read
Raised more than once
Most people first.
- 16Why can't I just see the price of software without a sales call?Software vendors hide standard pricing behind mandatory sales demos and custom quotes, leaving buyers blind to wide cost variations for identical services. This lack of transparency forces IT professionals to waste time on calls just to learn baseline costs they cannot reasonably predict or compare.
- 4Helpdesk alternatives to an overwhelmed shared inboxShared email inboxes require manual sorting and tagging every day, which easily overwhelms teams and allows inbound customer requests to get missed. Moving to a dedicated ticketing system automates the routing, but enterprise platforms like Zendesk or ServiceNow often introduce prohibitive implementation costs, forced features, and frustrating interfaces.
- 3How to verify vendor AI claimsVendors frequently use the buzzword "AI-ready" to disguise basic data deduplication scripts or make unverified claims that their built-in tools can replace dedicated services like Claude and ChatGPT. Because nobody explains these features in verifiable terms, buyers cannot determine if the software actually provides new value or can perform the same complex, time-saving tasks.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.