How to automatically link a contact to all company tickets
Native help desk workflows cannot automatically link a single contact to every ticket submitted across an entire company regardless of who submitted it. This limitation forces support teams to either resort to complex custom APIs or third-party apps, or abandon automated company-wide ticket tracking entirely.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
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- 1building an custom APIDid this help you?
- 2using a third-party automation appDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I would like to set up an automation/workflow that will associate this contact to ALL tickets that are submitted for the company, regardless of who submitted the ticket.”source ↗
“I went through the workflow with the Breeze Bot and after about an hour of playing around with labels, associations, etc. the Bot finally said this cannot be done.”source ↗
“If the goal is to automatically associate one contact with every ticket for a company, the native workflow tools may not be enough. You’d likely need an API or third-party automation to handle that association reliably.”source ↗
Where this came up
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