Said It Here

Handling hostile outgoing IT providers during migration

Outgoing IT providers often sabotage migrations out of anger at losing a client, withholding cooperation and resorting to personal insults or threats. This obstruction forces the incoming team to rely on legal intervention just to get basic cooperation, turning a routine transition into a hostile standstill.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Having attorneys write formal letters to force cooperation
  2. 2
    Contacting the client to intervene and handle the outgoing provider
  3. 3
    Refusing to deal directly with the outgoing provider and forcing the client to manage them

In their words

Unedited, most upvoted first, each linked to the thread it came from.

“I was promised this will be the ‘most difficult migration’ I have ever done. Not because of complexity. Because the competitor is upset they are losing this small 3 seat client.”source ↗

“In the short conversation, there were many names I was called. The nicest being ‘low-life thieving piece of sh!t’.”source ↗

IndysITDept · r/msp · 350 upvotes

“That clown show was the hardest migration because the asshole just refused to respond to anything related to the change - didn’t matter if from customer or us. Ended up being hostile as attorneys had to write letters.”source ↗

RaNdomMSPPro · r/msp · 7 upvotes

Where this came up

r/mspit managementvendor relations

People with this problem also raised