What people keep running into with vendor relations
Complaints tagged vendor relations, each raised by more than one person. One-off posts are not included.
4 recurring problems · 38 people · 8 forums we read
Raised more than once
Most people first.
- 21Vendor tech support takes months to respond to ticketsVendor technical support teams often leave tickets sitting unanswered for weeks or months, even for straightforward questions that require simple answers. This leaves IT professionals stuck waiting helplessly and unable to resolve critical system issues like DLP policies in Purview.
- 11Clients who ghost after you finish the work and don't payClients frequently go silent or ignore follow-up messages after you complete a project, leaving you unpaid for your remaining balance. This behavior makes it impossible to collect what you are owed and forces you to chase payments while being ignored.
- 4Hardware vendors cold calling my clients behind my backMajor vendors like Dell frequently bypass channel partners to contact end customers directly, often undercutting active deals. This long-standing practice undermines established partner relationships and forces managed service providers to constantly defend their client base.
- 2Handling hostile outgoing IT providers during migrationOutgoing IT providers often sabotage migrations out of anger at losing a client, withholding cooperation and resorting to personal insults or threats. This obstruction forces the incoming team to rely on legal intervention just to get basic cooperation, turning a routine transition into a hostile standstill.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.