Why is accounting software like QuickBooks so bad?

“QB Online is borderline unusable now, the page takes forever to load, and when you think its done loading and click on something, surprise. It finishes loading.”source ↗

“I've also had this fun thing where we take a check payment, hit post. It say it has posted, but surprise. The payment never recorded.”source ↗

“After 11 years, forced annual subscription, and a nearly $700 annual price increase in just 4 years, I've had enough. Are there any other good software alternatives for someone who's been with Quickbooks for a long time and has all their data baked into Quickbooks?”source ↗

“We were promised we would have a 1 year view only mode in Quickbooks Desktop. Well, that was a lie. It expired a few days after we migrated and hasn't worked since.”source ↗

“I literally just spent 2.5 hours of my time trying to troubleshoot a few accounts that Intuit disconnected.”source ↗

“One of my accounts refuse to relink even after I unlinked and relinked it.”source ↗

“After calling in they said the only way to help me out was to upgrade my account to an Intuit Expert's account, which will cost me more.”source ↗

“Really not impressed with their training/OB and navigation and not being able to see registers is a big issue.”source ↗

“Having to instead do those entries via some other means is a pain in the ass. At the very least there should be some toggle or something that allows it.”source ↗

“I ended up doing the work of porting a full prior calendar year of data into GnuCash (free and open source) and moving into it full time shortly after. It was a few extra hours of work per day for maybe three weeks to make that happen”source ↗

“I'm done with their games, even if it means I have to put in the work to transfer my data to another option.”source ↗

“They did this to me once when there was fraud by a bookkeeper and they refused to release the file claiming it was owned by the bookkeeper and not the business.”source ↗

“i m all for moving away from qb but if a platform hides the registers and makes basics transaction review harder thats a pretty serious workflow problem for bookkeepers.”source ↗

“Goal: automate data entry and bookkeeping work so we can focus on tax planning”source ↗

“They can't figure the simplist things out and has made mistakes that are plain "not paying attention" They are new but some mistakes are getting very annoying.”source ↗

“My partner has refused to move off of Quickbooks desktop even though we will get priced out soon and refuses to look at anything else.”source ↗

“I have been having a really hard time getting the QBO link to reconnect to our credit union. Both parties say it is the other's fault.”source ↗

“I mean QBO is dogshit and so are its reports but everything else is fine.”source ↗

“The 3rd party integrations i use for my ecomm clients wouldn’t work obviously.”source ↗

“Yeah I absolutely hate QBO, I don't understand how people love it so much it's utter shit.”source ↗

“Horrible reports and automatic stuff you can't get rid of or opt out of keep me hoping that their customers will rebel and a better software will come out of it.”source ↗

“What turned me off Kick early was lack of audit log.”source ↗

“I just spent an hour on the phone with support due to a payroll "glitch". One of many that has happened in the last 10 months - always a "glitch" that is inexplicable and blamed on the back end.”source ↗

“I’m in the process of having my data converted BACK to 2017 - I’ll let you know how that goes.”source ↗

“ours has a journal entry screen where finding an old entry means digging through several filters before you can even see the details.”source ↗

“it’s not difficult. it just takes enough clicks that you notice it every time”source ↗

“Ha, ours looks like it’s from the 80’s/90’s. This place has been using it (and I use that term loosely) since at least 2011.”source ↗

“Needless to say my current task is finding a new erp that fits the budget, while being somewhat modern-ish.”source ↗