Why is accounting software like QuickBooks so bad?

“QB Online is borderline unusable now, the page takes forever to load, and when you think its done loading and click on something, surprise. It finishes loading.”source ↗

“I've also had this fun thing where we take a check payment, hit post. It say it has posted, but surprise. The payment never recorded.”source ↗

“After 11 years, forced annual subscription, and a nearly $700 annual price increase in just 4 years, I've had enough. Are there any other good software alternatives for someone who's been with Quickbooks for a long time and has all their data baked into Quickbooks?”source ↗

“We were promised we would have a 1 year view only mode in Quickbooks Desktop. Well, that was a lie. It expired a few days after we migrated and hasn't worked since.”source ↗

“I literally only use the app for submitting receipts and it can barely do that right.”source ↗

“Also hoping that once this fiscal year is over I can finally break up with this hot garbage that costs ~$500/year.”source ↗

“I ended up doing the work of porting a full prior calendar year of data into GnuCash (free and open source) and moving into it full time shortly after. It was a few extra hours of work per day for maybe three weeks to make that happen”source ↗

“The QBO chatbot confirmed that .csv import for JEs has been removed and replaced with a more convoluted and annoying process because QBO hates us and enjoys making us suffer.”source ↗

“When I go to Import Data > Journal entries it takes me to spreadsheet sync instead of just choosing the .csv template that I've been using for years. Is there no way around this? I don't want to recreate the wheel every time I import simple data.”source ↗

“All this thing does for me is add an extra step with obnoxiously slow loading times.”source ↗

“I'm done with their games, even if it means I have to put in the work to transfer my data to another option.”source ↗

“They did this to me once when there was fraud by a bookkeeper and they refused to release the file claiming it was owned by the bookkeeper and not the business.”source ↗

“I have been having a really hard time getting the QBO link to reconnect to our credit union. Both parties say it is the other's fault.”source ↗

“QBO is the worst app I have ever seen. Absolute dog shit.”source ↗

“Imports are now locked behind upgrade tiers for certain transactions. You have to be on Plus or Advanced to use full import tools now.”source ↗

“I just spent an hour on the phone with support due to a payroll "glitch". One of many that has happened in the last 10 months - always a "glitch" that is inexplicable and blamed on the back end.”source ↗

“I’m in the process of having my data converted BACK to 2017 - I’ll let you know how that goes.”source ↗

“And syncing excel to quickbooks is SLOW.”source ↗

“I tried Xero, but just couldn't get it to work the way I wanted.”source ↗

“When I open the excel template created by spreadsheet sync, and click spreadsheet sync, I get the entire "get started" dialog again, where I have to log into quickbooks (again), wait for it to load the Journal Entry Template (again), and then I can sync.”source ↗

“I literally just spent 2.5 hours of my time trying to troubleshoot a few accounts that Intuit disconnected.”source ↗

“One of my accounts refuse to relink even after I unlinked and relinked it.”source ↗

“After calling in they said the only way to help me out was to upgrade my account to an Intuit Expert's account, which will cost me more.”source ↗

“Really not impressed with their training/OB and navigation and not being able to see registers is a big issue.”source ↗

“Having to instead do those entries via some other means is a pain in the ass. At the very least there should be some toggle or something that allows it.”source ↗

“i m all for moving away from qb but if a platform hides the registers and makes basics transaction review harder thats a pretty serious workflow problem for bookkeepers.”source ↗

“Goal: automate data entry and bookkeeping work so we can focus on tax planning”source ↗

“They can't figure the simplist things out and has made mistakes that are plain "not paying attention" They are new but some mistakes are getting very annoying.”source ↗

“My partner has refused to move off of Quickbooks desktop even though we will get priced out soon and refuses to look at anything else.”source ↗

“I mean QBO is dogshit and so are its reports but everything else is fine.”source ↗

“The 3rd party integrations i use for my ecomm clients wouldn’t work obviously.”source ↗

“Yeah I absolutely hate QBO, I don't understand how people love it so much it's utter shit.”source ↗

“Horrible reports and automatic stuff you can't get rid of or opt out of keep me hoping that their customers will rebel and a better software will come out of it.”source ↗

“Tried it with one client who only has a single checking account, worked fine for that narrow use case but the no accountant access kills it for me otherwise.”source ↗

“What turned me off Kick early was lack of audit log.”source ↗

“This 100%--it is despicable Intuit wants small business owners to have accurate books but they're actively working against these same folks collaborating and working with their accountants. Absurd.”source ↗

“Id rather just put them on ledger from day one so I can see whats going on even if it costs a bit. cheaper than a catch up job later honestly.”source ↗

“I have been looking for something for over a year and just can't find the right fit.”source ↗

“a few years ago they moved the Desktop edition to a subscription that has jumped in price every year ($599, then $789, then $999, then $1,150 this year) and I am assuming it will go up even higher in 2027. So I am looking for a different solution that is a bit more affordable.”source ↗

“For better or worse, the person that set up Quickbooks for me and trained me, set up all my businesses in a single file and used classes to differentiate the different businesses. This has actually worked great for me, but I cannot find a new platform or app that can replicate the Classes feature from Quickbooks.”source ↗

“ours has a journal entry screen where finding an old entry means digging through several filters before you can even see the details.”source ↗

“it’s not difficult. it just takes enough clicks that you notice it every time”source ↗

“Ha, ours looks like it’s from the 80’s/90’s. This place has been using it (and I use that term loosely) since at least 2011.”source ↗

“Needless to say my current task is finding a new erp that fits the budget, while being somewhat modern-ish.”source ↗

“UI is clunky and isn’t user friendly”source ↗

“Budget transparency is lacking – budget holders have limited visibility into assumptions, calculations, and logic that drive their budgets”source ↗

“Budget Versioning/History is not easy to obtain and managed externally in Excel”source ↗

“Drill Down to line item detail isn’t accessible (users don’t have access to NetSuite ERP)”source ↗