Said It Here

How to handle a bad contractor who won't fix poor work

Paying before inspecting leaves homeowners with little leverage when contractors deliver subpar or unauthorized work. Without a clear path to recourse or refunds for shoddy repairs, people are left feeling cheated and stuck with expensive, unsightly results.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    building a bulkhead or boxing lines in
  2. 2
    hiring another company to inspect or fix the work
  3. 3
    contacting a lawyer or filing complaints against the contractor's license
  4. 4
    posting negative online reviews
  5. 5
    Waiting out the remaining lease term
  6. 6
    Posting reviews or exposing the company on social media and local platforms
  7. 7
    keeping quiet about previous work
  8. 8
    signing or writing notes on equipment out of sight
  9. 9
    making attendance and quote requirements mandatory for bringing systems up to code
  10. 10
    Disputing charges directly through a credit card company
  11. 11
    Filing formal damage claims or leveraging insurance
  12. 12
    Leaving negative online reviews or threatening small claims court to negotiate partial refunds
  13. 13
    Calling the contractor back to demand corrections
  14. 14
    Withholding final payment until the job is done correctly
  15. 15
    Posting photos and asking for advice on online forums
  16. 16
    Pushing back on the contractor to redo the work properly
  17. 17
    Filing an insurance claim for full replacement
  18. 18
    Treating the substandard repair as a temporary fix
  19. 19
    Refusing to accept the work and demanding it be torn out and redone
  20. 20
    Handing the contractor manufacturer installation instructions to prove the work fails requirements and voids the warranty
  21. 21
    withholding payment until fixed
  22. 22
    hiring someone else to fix or redo the work
  23. 23
    Having the original contractor come back to inspect and fix the work
  24. 24
    Researching installation standards to confront the contractor with specific issues
  25. 25
    Asking online forums and professionals for second opinions on photos of the work
  26. 26
    Creating a punch list for the contractor
  27. 27
    Researching installation guidelines online
  28. 28
    Having the appliance sales rep check out the vent system
  29. 29
    Planning to remove and inspect the vent and ductwork
  30. 30
    Replaced the faulty plumbing work yourself
  31. 31
    Refused to pay for the low-quality professional service
  32. 32
    Stopping the technician and insisting they follow manual instructions such as vacuuming
  33. 33
    Cleaning the core yourself
  34. 34
    Waiting until the job is fully completed and joints are sanded
  35. 35
    Contacting the state license board for assistance
  36. 36
    Trying to repeatedly request work reports and documentation from the company
  37. 37
    Fired the company
  38. 38
    Considering bringing in new contractors or a skilled handyman
  39. 39
    Cutting losses and paying a fractional amount to stop the work
  40. 40
    Confronting the contractor about deficiencies and giving them a chance to fix the work
  41. 41
    Documenting issues with photos and texts before having the conversation
  42. 42
    Stopping payment on checks
  43. 43
    Requesting receipts from the quarry
  44. 44
    Calling the quarry directly to verify materials
  45. 45
    refusing to pay the final invoice
  46. 46
    contacting the city department of building inspection
  47. 47
    searching the permit portal online
  48. 48
    consulting with other contractors for a separate inspection and bid
  49. 49
    reporting violations to the state licensing board
  50. 50
    Hiring an independent inspection firm to document the poor work quality
  51. 51
    Directly instructing workers to adjust their equipment on-site
  52. 52
    Contacting the contractor to ask them to fix the issues
  53. 53
    Attempting to clean up paint stains and finishing the work independently
  54. 54
    Holding back the final payment draw
  55. 55
    Withholding only enough money to cover independent quotes for repairs
  56. 56
    Trusting the contractor to come back and finish the work
  57. 57
    calling the contractors back to demand a redone installation
  58. 58
    withholding payment until the job is completed
  59. 59
    trying to figure out how to modify or fix the poor installation yourself by drilling alignment holes
  60. 60
    Searching online for installation guidelines
  61. 61
    Using expanding foam, caulking, or trim pieces to fix gaps independently
  62. 62
    Asking online communities to evaluate installation photos
  63. 63
    trying to push the fixtures back up flush
  64. 64
    withholding the remaining balance until repairs are made
  65. 65
    Checking the unit for visible moisture
  66. 66
    Messaging the contractor to get an admission in writing
  67. 67
    Taking the contractor to small claims court
  68. 68
    Documenting all payments and journaling dates
  69. 69
    Firing the contractor and hiring someone else to finish the job
  70. 70
    calling the police to report theft and property destruction
  71. 71
    contacting local licensing and gas regulatory authorities
  72. 72
    filing a homeowners insurance claim
  73. 73
    cleaning it up yourself
  74. 74
    providing contractors with heavy-duty contractor bags and lidded buckets
  75. 75
    asking contractors nicely to clean it up
  76. 76
    Fixing it yourself with drywall patch or caulk
  77. 77
    Using duct seal, expanding foam, or white silicone
  78. 78
    Installing a white plastic collar or trim piece to cover the gap
  79. 79
    Closing the cabinet door and ignoring the appearance
  80. 80
    Asking the sellers or builders to correct the installation properly
  81. 81
    Having someone else come out to price up fixing the issues
  82. 82
    Trying to contact the original contractor
  83. 83
    Going through a licensing board
  84. 84
    Putting concerns in writing and documenting everything
  85. 85
    Stopping the work
  86. 86
    Calling a carpenter or licensing board
  87. 87
    Cutting out the drain piping to start over
  88. 88
    Sistering new boards onto the damaged joists
  89. 89
    Refusing to pay further amounts without a contract
  90. 90
    Getting a minimum of 3 quotes for future work
  91. 91
    Changing the locks
  92. 92
    Firing the associated attorney and contractor
  93. 93
    Going to small claims court
  94. 94
    Holding final payment until the job is properly finished
  95. 95
    filing a Google review and a BBB complaint
  96. 96
    sending a formal written notice by certified mail
  97. 97
    filing a complaint with the state licensing board
  98. 98
    consulting independent engineers and seeking legal representation
  99. 99
    Independently contacting ingredient suppliers to check lead times and minimum-order requirements
  100. 100
    Following up repeatedly for updates and preparation instructions
  101. 101
    Sending formal notices and attempting dispute resolution through contractual cure periods
  102. 102
    Asking the company to come back and fix it
  103. 103
    Leaving a bad review
  104. 104
    Taking legal action through court
  105. 105
    Rip out and replace the entire tile installation

In their words

Unedited, most upvoted first, each linked to the thread it came from.

The story I heard from the flooring contractor is that he spoke to his crew, but thinks we should leave it as is, but moving forward he will get it done right.source ↗

wookievomit · r/Flooring · 6,157 upvotes

I foolishly paid the invoice before asking for photos or inspecting the job because I thought that it was straightforward and there was no way that it could be done so poorly as this.source ↗

SoothingHoneycomb · r/hvacadvice · 5,640 upvotes

He’s saying something about the pieces connecting to the ends but I think he’s just being lazy and doesn’t want to cut up small pieces.. unless this is really best practice??source ↗

samoorai_chef · r/Flooring · 2,106 upvotes

There is no attic above the master bedroom or the kitchen so the solution was to run flex duct through my son’s room. I didn’t pay for this; my landlord was very quick to tell me he paid $45,000 for this. Aesthetically it obviously looks like shit but I’m told it’ll still work fine. Only 5 months left in this shithole fortunatelysource ↗

evinhart · r/hvacadvice · 1,040 upvotes

My real question is they took the exchanger with them and wouldn’t bring it back until next day. The furnace looks like they destroyed it and left it as a pile of parts is this normal?source ↗

o_no_udidnt · r/hvacadvice · 962 upvotes

Do I have any recourse? The whole job cost me $3,500 and all of the parts were under warranty. All I had to pay for was the man hours and the refrigerant.source ↗

I feel like I've been taken for a foolsource ↗

SoothingHoneycomb · r/hvacadvice · 272 upvotes

They took a piece of your furnace without your permission? Yeah that's definitely not okay. That's beyond sleazy, that's criminal theft.source ↗

RediusMaximus · r/hvacadvice · 171 upvotes

EDIT** OK people. There is a ton to unpack here and I am now on verge of a breakdown adn cannot keep up with the comments - I need solutions pleasesource ↗

I just went in and measured up the notch in the joist and its fully beyond the half way mark.source ↗

InspectionEntire2512 · r/Plumbing · 132 upvotes

Now that the work is done, he is demanding another $8k immediately, *before* the house sells! That is above the max $15k he quoted me, and he won't give me a detailed breakdown of his work.source ↗

He did things like open the decedent's SAFE without asking me and without me being present, then claimed there was nothing in the safe.source ↗

berrysauce · r/homeowners · 103 upvotes

I walked in a rental once and said “god damn that drywall patch looks like shit”… then the tenant told me that he did it because he couldn’t get maintenance to come out.source ↗

ThePipeProfessor · r/Plumbing · 90 upvotes

Avoid Two Men and a Truck in Burlington, VT: use literally any other mover. They do not meet the standards of other Two Men and a Truck locations, and they cost me over $7,000 in damaged furniture, lost equipment, and doubled shipping costs because they packed the truck so poorly.source ↗

Better-Patience-4021 · r/moving · 42 upvotes

Tile pros tell me what do you think about this BS contractors tile work be honestsource ↗

Open-Resolution-7809 · r/Flooring · 39 upvotes

One time I was at a residential customers house working on their water softener. The customer had recently installed geothermal heat pump air handler. The installer scrawled in huge thick sharpie (like the really big thick ones) something like 'heat pump installed by proud union tradesman, plumbing installed by non union scab hacks'source ↗

old_clack · r/Plumbing · 34 upvotes

Since I'm starting to lose confidence in what was done...source ↗

Photos of the soffit that I'm a bit concerned is wonky:source ↗

supremustotus · r/Roofing · 33 upvotes

Basically all cuts have small chips in the new porcelain. Both steps looks terrible and poorly finished. Straight edges are squint. Grouting missing all over the place.source ↗

The company who completed the work are no longer answering my calls and messages.source ↗

Iv got someone coming to have a look to price up fixing the issues. Do I ask for money back to fix issues? Or what are my options.source ↗

thetdog666 · r/Landscaping · 31 upvotes

We repeatedly had to follow up ourselves to get updates, find out if samples had shipped, ask what had changed between formulation rounds, get preparation instructions, and figure out what the next step was.source ↗

We also ran into issues with commercial feasibility.source ↗

One formulation round came back at roughly four times our stated target, and the sample was sent without written dilution or caffeine instructions.source ↗

HereticYerba · r/smallbusiness · 22 upvotes

We hired a guy three weeks ago to tile our bathroom shower.source ↗

Then the work started going sideways.source ↗

I want to let him go. But here's the thing—he's a genuinely nice guy.source ↗

I've never fired anyone before, and I'm dreading this.source ↗

Recent_Dog744 · r/HomeImprovement · 18 upvotes

Not feeling good about the prospect that we were taken for a ride.source ↗

supremustotus · r/Roofing · 17 upvotes

GC says her painters didn't mention anything so she thinks it's from city construction out on the street.source ↗

GC says nothing to be done, just a 1973 house problem.source ↗

Given that, do I actually have grounds to hold that last draw until this stuff gets fixed? Or should I just hold back enough to cover quotes for fixing these items and pay the rest? Or am I out of luck and just have to trust them to come finish it?source ↗

kid_clutch_v3 · r/HomeImprovement · 5 upvotes

when I returned, I saw that the flooring didn’t look right - the colour was completely different from my other flooring, the transitions weren’t consistent at all or considered at all it seems.source ↗

I’m wondering if anyone has gone through something like this before and had any ideas I’m not considering for how to get the condo management to right this situation - and even ideas for how I can prove that this job was done incorrectly.source ↗

Automatic_Paint2272 · r/Flooring · 4 upvotes

I hired a guy to remodel by bathroom and he said he could do the flooring too.source ↗

I gave him a 5k check enough for extra material and he ordered it. Meanwhile he worked on the bathroom he said would take 3wks. Going on 5wks.source ↗

I asked him 4 times and he came up with excuses. He brought my flooring, but no receipts.source ↗

He won’t give me any receipts. I told him I want any $ that was leftover. He says he will handle it accordingly.source ↗

Fun-Aspect-8090 · r/Flooring · 3 upvotes

My basement is being remodeled and the drywall guys just finished up. I noticed a trail of white residue leading to a bush on the side of my house and found thissource ↗

JediMindWizard · r/HomeImprovement · 3 upvotes

Some guys working on my bathroom left about 20 of some kind of multitool blade on the lawn in my backyard.source ↗

dirthawker0 · r/HomeImprovement · 3 upvotes

From what I’ve read on driveway construction, you need a good base of min. 1” sized crushed angular rocks to “lock the rocks” together. We’ve dug down and there is just more of the same sandy tiny rounded rocks.. it sinks and has zero structural stability.source ↗

Was told by the owner of the company that this is what 1.5” crushed rock looks like- and that if I had a specific idea of what I wanted the 1.5” crushed rock, I should have told him where to get it…source ↗

bennyandthedecks · r/Landscaping · 3 upvotes

We moved into a new build, the surveyor noted that the bathroom vent fan had a pipe attached in the attic, but was not connected to the outside.source ↗

We asked the sellers to fix this, and turns out, they just duct tapes two pipes together.source ↗

Is this OK? Or should we ask them to correct it?source ↗

BarkerDrums · r/Plumbing · 3 upvotes

Used Two Men and a Truck for my move. NEVER again, damaged the house we moved out of, hole in the wall, broken stair treads, broken railing.source ↗

BDogOBA · r/moving · 3 upvotes

The guy who remodeled our bathroom thought this was well plumbed. (I already replaced his "work")source ↗

Ashamed_Exam_8981 · r/Plumbing · 2 upvotes

It looks way different from his video.source ↗

What looked like a bit of dust on the awning is obviously paint and oily looking stains.source ↗

The trim is not smooth. There are other strange brownish stains.source ↗

There were other trim spots too that look awful that were covered by the bushes in the video he sent.source ↗

She_Devours · r/homeowners · 2 upvotes

Had my siding redone and they put up this box, bought a new light and all of the pictures i see have tabs inside the box for mounting. How do i use this?source ↗

dwight9992 · r/homeowners · 2 upvotes

The screened in patio had smoke build up so thick you couldn't breathe and I thought we were all going to choke. I also thought a fire might start.source ↗

I feel like both installers are incorrect and when I googled it the info I received stated both a duct too small and flex pipe will cause very poor outcomes. Which it has.source ↗

How do I hold everyone accountable? Is there a board or society I can contact? Can I get a fire Marshall to inspect and write up a warning letter? How do I get quicker action as everyone drags their feet and has zero sense of urgency.source ↗

Visual-Respect-1677 · r/hvacadvice · 2 upvotes

I feel like the hole could have definitely been cleaner, and given how messy the cut is should there not be something sealing the gap?source ↗

heyhihellobritt · r/hvacadvice · 2 upvotes

My wife and I hired a flooring company back in 2020 to replace the floors in our condo and long story short, they did it very incorrectly.source ↗

So after 3 attempts of asking for this report, the guy has dodged the question twice and then finally said he doesn’t know what report we’re talking about, despite us being very clear about what we’re asking for.source ↗

Sqooks · r/Flooring · 1 upvotes

Thanks. Yeah, it sucks because the bubbling only became really apparent very recently.source ↗

Sqooks · r/Flooring · 1 upvotes

The whole staircase looks like a mess—I preferred it before they finished it. I asked the contractor to come look at my concerns; he hasn’t responded.source ↗

Vegetable-Dress97 · r/Flooring · 1 upvotes

It's incredibly bad. This is a full rip out and replace.source ↗

ecobb91 · r/Flooring · 1 upvotes

We just got our siding replaced with Hardie boards and the contractor just said job's done and handed me the bill, but there's some things that just don't look right.source ↗

Could you all please let me know if I'm just nitpicking or if any of these are actual problems I should be telling them to fix before I pay?source ↗

Retnab · r/HomeImprovement · 1 upvotes

been there done that as a novice home owner. did it work? yes. i would pay nobody to do this thoughsource ↗

wown123456 · r/Plumbing · 1 upvotes

A small area of shingles lifted up and let some water inside the attic.source ↗

Should we be concerned with the longetivity of face-nailing vs hidden nail?source ↗

forested-trees · r/Roofing · 1 upvotes

I recently had the fascia/eave trim wrapped with aluminum coil as part of a roofing/exterior project. I’m looking for opinions from roofers/siding guys on whether this is acceptable workmanship or should be redone.source ↗

I'm trying to separate actual installation/water-management problems from things that are only cosmetic before I give the contractor a punch list.source ↗

LeadingUsual · r/Roofing · 1 upvotes

that 2x2 cutout is basically a bottleneck waiting to happen, especially with the kind of leaf litter and gunk already collecting up there. one good autumn and you'll have an overflowing gutter right at the downspoutsource ↗

exposed screws in a wet zone are gonna rust out way faster than they should, plus they’ll snag every twig that comes through. i’d be calling them back to redo it with a proper 3x3 drop outlet and sealed fastenerssource ↗

VariousSouth5268 · r/homeowners · 1 upvotes

I tried , seems like resistance from abovesource ↗

2saintz · r/homeowners · 1 upvotes

Company cracked glass in door and had it replaced. But now there is a gap on the outside and I can press and move the window. They claim it is normal yet it does not match the other door which is sealed.source ↗

happy_marauder · r/homeowners · 1 upvotes

the manual has a big CAUTION about never soaking it in water, only vacuuming it, and this is the first time anyone has tried to wash it with water.source ↗

rhineauto · r/hvacadvice · 1 upvotes

I get that drywall repair would be on us, but yes the cut feels comically bad. It's in a cupboard so I'm not too worried about the appearance moreso any repercussions of the gap!source ↗

heyhihellobritt · r/hvacadvice · 1 upvotes

That was where I went originally, but then I was worried I'd put the wrong thing in the gap - and why am I paying $300+ to have to go drop more at home Depotsource ↗

heyhihellobritt · r/hvacadvice · 1 upvotes

The main issues are jagged uneven planks where the risers meet the next step. On several stairs I can fit two cards in these spaces!source ↗

A few steps also have gaps between the planks and stair noses.source ↗

On a few steps, I can feel the plank give a bit under my foot in specific spots.source ↗

whereisyourgirl2nite · r/Flooring

Is this a “wait and see if anything fails” thing or is my family in danger?source ↗

theshocker1 · r/HomeMaintenance

Just had a blue stone patio installed and I think it looks awful and isnt going to last.source ↗

None of the retaining wall bricks are glued\secured which I've heard isn't uncommon, but 50% of the perimeter stones are loose.source ↗

It's not horrible but it's a little uneven and it stones sort of flip up at the end which prevents water from running off.source ↗

RIPRIF20 · r/Landscaping

I'm looking at the different size gaps between tiles and the manhole cover is on an angle and the other cover is laid with the pattern in the wrong orientation. Job is still ongoing. Is this ok or should I mention it?source ↗

Ecstatic-Scientist11 · r/Landscaping

I dont feel good about this. Not sure what to do. There are blatant violations here - performing work without a permit, lying about it, and billing me for a non existent permit (FRAUD).source ↗

Im left now with a roof with unpermitted work - the cost of a RETROACTIVE permit here includes a penalty of 9 times the standard price of $500, so he will need to fork over $4500 to come into compliance. Im not sure what to do and as a layperson dont really know if the work completed is up to standards b/c no one has officially inspected itsource ↗

Any suggestions from you honest contractors on what I should do now? In addition to the permit issue, if the quality of the work requires more coating, should I even let him continue more work (after he gets a retroactive permit), or should i start looking at other contractors NOW to fix the situation?source ↗

WriterHour208 · r/Roofing

I climbed up on the roof part way in and the worker is blasting clean through each shingle once and having at least one over-drive per shingle.source ↗

When I bring this up to the contractor he says " it's fine they put extra nails in ".source ↗

Apprehensive-Bug-889 · r/Roofing

However now I have several light fixtures that are like pushing down from the ceiling no longer flush, and vent screens pushing down to with insulation coming out and new gaps. Am I over reacting or should I not pay the remaining balance until they come in and fix this?source ↗

2saintz · r/homeowners

Within the first year defects started emerging — screens pulling completely off the frame, structural posts splitting and twisting, nails becoming exposed, gaps throughout the enclosed deck large enough for rodents, frogs, hornets, and other pests to get inside.source ↗

Goliath Exteriors Inc. was administratively dissolved in September 2025 — right in the middle of our unresolved dispute. He now operates as Stampede Construction LLC at the exact same address.source ↗

fyoung10 · r/homeowners

yesterday the guy brought it out and was going to soak it in the sink. I asked him not to, since it's not supposed to get wet, and he looked at me like I had two heads.source ↗

rhineauto · r/hvacadvice

oof that's rough, 41k down the drain and now he's playing shell games with company names. the dissolution in the middle of your dispute is such a red flagsource ↗

gutturalstaging9209 · r/homeowners

Where this came up

People with this problem also raised