Seller refusing refund for AI-generated item not disclosed in listing
Sellers often argue back and forth and refuse returns when buyers discover an item was misrepresented, such as containing undisclosed AI-generated content. This leaves buyers stuck with unwanted items and fighting to get their money back while the seller ignores messages or denies responsibility.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1submitting a support ticket and case investigation through the platform
- 2Opening a not as described case with Etsy support after waiting 48 hours following a help request
- 3Reporting the shop for policy violations regarding undisclosed AI use and misrepresentation of shipping location
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Am I screwed ? Now the seller is just arguing back and forth with me, refusing to let me return it and get a refund.”source ↗
“I recently purchased and received a canvas from an Etsy shop and originally I was satisfied with the quality of the canvas.”source ↗
“It has recently been pointed out to me that the image appears to be AI generated and I now can see evidence of that might be true.”source ↗
“I confirmed that it was not disclosed on the listing by the shop already and have reached out to the shop but have not heard back yet.”source ↗
Where this came up
People with this problem also raised
- 3Buyer falsely claims item is fake to force a return
- 3How to get a refund when an online seller won't ship or reply
- 2Merchant says refund went to a closed card but bank has no record
- 3Why am I getting refund requests for orders from years ago?
- 2Why did my credit card chargeback get declined for a broken product?
- 3Having second thoughts after paying a wedding vendor deposit