Exam results missing and incorrectly marked as a no-show
Official certification exam results taken at live events sometimes fail to record properly, leading systems to incorrectly mark test-takers as a no-show. Resolving this requires opening a support ticket, though it can take several weeks for the testing platform to verify attendance and update the record.
What the numbers show
Counted from the threads quoted below. How we count
- The most recent one is from October 2026.
- This comes up 57.8× more often in r/salesforce than across the site as a whole.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Contact Salesforce support and open a ticketDid this help you?
- 2Wait a week then start pinging supportDid this help you?
- 3Putting the exam out of mind and focusing on other personal activitiesDid this help you?
- 4Waiting until results are released before deciding to study againDid this help you?
- 5Try to forget about it for a few weeksDid this help you?
- 6Using a candidate ID as the username and an email address as the password instead of regular login credentials.Did this help you?
- 7Navigating to specific hidden menus like 'manage my journey' within the portal.Did this help you?
- 8Waiting a few days for the system to update the completion status.Did this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“The 2 people that took architect exams have not received our official results and it said cancelled no show.”source ↗
“I had a similar instance at DF one year and immediately opened a ticket.”source ↗
“I had a similar thing with the sharing and visibility designer exam, sat for it at a community event and it took like three weeks before webassessor finally admitted I actually showed up.”source ↗
“I took the difficult September 2026 CFE and I am not sure If I passed or not.”source ↗
“Do you recommend to study a bit or just wait until December in case I end up failing and then study from then for the next Sept CFE?”source ↗
“I'm trying to find out how to get the detailed transcript, does anyone know?”source ↗
“It feels like the last CPA test is suffering the wait until December”source ↗
“The CPAO is a special kind of cruel for that one. Like dangling a piece of cheese just to yank it away.”source ↗
“Ohhh I was trying to use my password for the regular login. Weird your password is your email lol”source ↗
“How do you get this breakdown?”source ↗
“Can't seem to login to the national candidate portal with my CPA ID”source ↗
“But on the portal it still shows "Required"....anyone else experienced this?”source ↗
Where this came up
People with this problem also raised
- 8Why do I always run out of time on professional exams?
- 48Why do professional certification exams use subjective best answers?
- 3Online certification exam stuck on a blank screen
- 4Why do students have to sit in the testing room after finishing early?
- 2Will past job mistakes block my professional license?
- 3Why do I fail exams despite studying for months?