Online certification exam stuck on a blank screen
Online certification exams frequently lock up mid-test, trapping users on blank blue screens or blocking questions with frozen whiteboard tools. Basic troubleshooting like clearing caches or switching browsers fails to fix the issue, leaving test takers completely stuck while proctors disappear without helping.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Calling customer service directly to open a case ticketDid this help you?
- 2Repeatedly following up via email with testing vendor customer support to force a rescheduleDid this help you?
- 3Clearing browser cookies and cacheDid this help you?
- 4Switching to different browsers like Chrome or FirefoxDid this help you?
- 5Using Incognito modeDid this help you?
- 6Modifying browser settings to explicitly allow the testing sitesDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I hit the Test Out toggle, it redirects me to a Glider.ai blue screen, and it just sits there.”source ↗
“I tried everything, clearing my cookies, cache, tried it in Chrome, Firefox, Incognito, allowing the Intuit site and Glider in my settings. Still gives me that blank blue screen.”source ↗
“Attempted to sit for my SPHR exam this morning on question 92 out of 140 the whiteboard function decided to block the questions and wouldn’t move.”source ↗
“i had a similar nightmare with a different cert exam last year where the whole thing just locked up and the proctor ghosted.”source ↗
Where this came up
People with this problem also raised
- 8Why do I always run out of time on professional exams?
- 9Exam results missing and incorrectly marked as a no-show
- 48Why do professional certification exams use subjective best answers?
- 2How long does it take to get a professional license after applying?
- 2Will past job mistakes block my professional license?
- 4Why do students have to sit in the testing room after finishing early?