Said It Here

Why is it so hard to offer an AI managed service?

Delivering AI as a reliable managed service requires an entirely different skillset than typical MSP operations, and current tools struggle to produce consistent enough results for autonomous client tasks. Because providers cannot yet ensure dependable output, they find it difficult to properly package, deliver, and monetize AI for business clients.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Treating AI integration as a one-off project rather than a managed service
  2. 2
    Focusing only on managing built-in ecosystem components like Microsoft Copilot
  3. 3
    Rejecting AI offerings entirely as marketing hype or snake oil

In their words

Unedited, most upvoted first, each linked to the thread it came from.

Dude I cant get reliable results out of ai enough to let it do anything by itself.source ↗

R3N3G6D3 · r/msp · 1 upvotes

"AI Managed Service" is a completely different skillset than required with typical MSP services.source ↗

mumpz · r/msp · 1 upvotes

Is anyone offering an "AI Managed Service" ? If so, what does it look like?source ↗

We're using AI heavily within the business, but not activelly really selling/training/monetizing AI as a service to customers.source ↗

poorplutoisaplanetto · r/msp

Where this came up

People with this problem also raised