Said It Here

Why is it so hard to offer an AI managed service?

Delivering AI as a reliable managed service requires an entirely different skillset than typical MSP operations, and current tools struggle to produce consistent enough results for autonomous client tasks. Because providers cannot yet ensure dependable output, they find it difficult to properly package, deliver, and monetize AI for business clients.

Overview
People affected3 accounts across 1 forum
Workarounds found3 items attempted
Community agreement2 total upvotes

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

Found another way around this?

Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.

  1. 1
    Treating AI integration as a one-off project rather than a managed service
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  2. 2
    Focusing only on managing built-in ecosystem components like Microsoft Copilot
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  3. 3
    Rejecting AI offerings entirely as marketing hype or snake oil
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In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.

r/msp3 people · September 2026

“Dude I cant get reliable results out of ai enough to let it do anything by itself.”source ↗

R3N3G6D3 · r/msp · 1 upvotes

“"AI Managed Service" is a completely different skillset than required with typical MSP services.”source ↗

mumpz · r/msp · 1 upvotes

“Is anyone offering an "AI Managed Service" ? If so, what does it look like?”source ↗

“We're using AI heavily within the business, but not activelly really selling/training/monetizing AI as a service to customers.”source ↗

poorplutoisaplanetto · r/msp

Where this came up

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