Software vendors changing live settings without consent
A SaaS provider ran unannounced tests and modified live settings on customer accounts without prior consent or notification. This unexpected interference creates significant operational and financial risk for the organizations relying on the platform.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Double checking live forms while signed out or using a different browser to expose hidden vendor tests.Did this help you?
- 2Escalating the issue with customer support until the unauthorized testing is turned off.Did this help you?
- 3keeping user roles extremely restrictive by defaultDid this help you?
- 4periodically reviewing role permissions manually to catch unannounced changesDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“did I miss some type of notification about these new tools? Granted, our Claude Role is still Fort Knox, so we're safe, but this seems like something NetSuite should be communicating. Because unless I'm missing something, the permission levels were reset as well.”source ↗
“saw the same thing last week after suiteworld, no notification at all. had me scratching my head for a good 10 minutes wondering if i missed a release note somewhere. good thing you caught the permission changes too, i almost overlooked that part completely.”source ↗
“Yesterday, we noticed that the pre-filled donation levels on our forms were different for different visitors, and not at all the levels we had set.”source ↗
“When I contacted support, they told me that they were doing testing on some of their customers' accounts to try a different way of adjusting those levels dynamically.”source ↗
“We did not sign up for this or agree to it, and we were not even notified.”source ↗
Where this came up
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