What people keep running into with account recovery
Complaints tagged account recovery, each raised by more than one person. One-off posts are not included.
3 recurring problems · 6 people · 5 forums we read
Raised more than once
Most people first.
- 2Client doesn't know where their WordPress site is hostedWhen clients don't know their hosting provider and lack full WordPress admin credentials, developers hit a wall. DNS records often point to proxies like Cloudflare or AWS, masking the actual host and making it impossible to access the server files needed to restore admin permissions.
- 2Can't verify account without a mobile phoneVerification systems rely on text messages that cannot be received on a landline or go to phone numbers you no longer have. When backup options like landline callbacks fail, people are entirely blocked from finishing new account setups or get locked out of their existing shops. They then cannot contact customer support to explain the situation because help sites require an active login just to get assistance.
- 2Can't log into AWS console with root emailThe system redirects you to a Builder ID sign-up page without warning, prompting you to create a new password. This prevents you from logging into your AWS console with your original root email. Fixing the issue is frustrating, as support chats can remain unresponsive for 30 minutes or more.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.