Can't log into AWS console with root email
The system redirects you to a Builder ID sign-up page without warning, prompting you to create a new password. This prevents you from logging into your AWS console with your original root email. Fixing the issue is frustrating, as support chats can remain unresponsive for 30 minutes or more.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
Can't log into AWS console with root email
- 1submitting multiple new support tickets until reaching a responsive support repDid this help you?
- 2submitting a formal EU Platform-to-Business (P2B) complaint by registered postal mail and direct emailDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Somehow, unbeknownst to me, I’m redirected to a Builder ID sign-up page, which I only realize after receiving a verification email and being prompted to create a new password.”source ↗
“Now I can’t log into my AWS console with my root email.”source ↗
“I’ve had support chat open for 30 minutes, but nobody’s home. How do I FIX this?”source ↗
“I had my store suspended over same "suspicious login", but only one, nothing on others. Like you did, had to answer multiple questions, and the case was closed, with absolutely no resolution or response.”source ↗
“I also had my shop closed for 2 weeks, with no explanation, after long line of emails shop was reinstated with short sorry, it seems one of the customers used fraud payment method?”source ↗
Where this came up
People with this problem also raised
- 5Can you still access financial records after canceling a subscription?
- 14Why am I getting locked out of my account when using the correct password?
- 10Account deactivated for security reasons and stuck in ID verification loop
- 6Locked out of new network switches because the consultant left
- 7Do mandatory passkeys bypass traditional two-factor authentication?
- 9Locked out of cloud service partner center after deauthorization