Account deactivated for security reasons and stuck in ID verification loop
Routine profile updates or edits frequently trigger sudden account deactivations without clear explanations or human support to resolve the issue. Submitting a government ID through third-party services like Persona or CLEAR often results in endless processing loops with no way to log in or contact customer service.
What the numbers show
Counted from the threads quoted below. How we count
- People have been saying this in most months since August 2026.
- This comes up 118.4× more often in Hacker News than across the site as a whole.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Publicly complaining or posting on forum threads like Hacker News to draw attention and trigger manual reviewsDid this help you?
- 2Submitting government IDs through automated third-party verification servicesDid this help you?
- 3Refusing to comply with identity verification requests and abandoning the platform entirelyDid this help you?
- 4Asking for more detail and payout timelines from supportDid this help you?
- 5Looking for advice on how to escalate the caseDid this help you?
- 6Refusing to use Stripe as a payment processorDid this help you?
- 7Avoiding platforms that only offer StripeDid this help you?
- 8Using a website as a backup to drive traffic to and protect against social media account shutdowns or hacksDid this help you?
- 9Calling customer support to check on the status.Did this help you?
- 10Threatening to file a chargebackDid this help you?
- 11Considering hiring lawyersDid this help you?
- 12Switching to an alternative platformDid this help you?
- 13Backing up own data locallyDid this help you?
- 14Submitting review requests and appealsDid this help you?
- 15Contacting support via email and lettersDid this help you?
- 16Compile a comprehensive folder of all entity documents, storefront proof, and policies upfront to send as a single submission.Did this help you?
- 17Run a new payment processor in parallel with the current one for a few weeks before fully switching over.Did this help you?
- 18Ask prospective processors directly what triggers a manual review and whether they pause new charges or just payouts.Did this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“Was deactivated over a custumer complaint that was not accurate, and customer wanted a free cleaning and had no problem lying and complaining.”source ↗
“Homeaglow will not protect their cleaners!”source ↗
“And yes I submitted a review request, and gave my side of the story, but they don't care and said the decision is final, they're using AI bots to review and communicate, it's such a scam.”source ↗
“I have created my account while spending how many hours to organize my profile, send requests to old colleagues and acquaintances, only to find out the very next day that my account was deactivated for security purposes without me knowing the reason.”source ↗
“I have spend hours trying to find a way to communicate with LinkedIn helpdesk without success, only to receive an email late at night that the reason they deactivated my account is because I edited my Headline (!!!) and they considered this a phising attempt!”source ↗
“I went through the stupid process of providing my government ID and still cannot proceed as the third party service, Persona, still processes my request or so they say, and I'm stuck here without having a way to login so I can upgrade to a premium, or so I wanted to do but not anymore!”source ↗
“That government id thing is a joke. I get endlessly harassed to identify my identity with CLEAR, which I have no problem with in principle, but I have the practical problem that "it just doesn't work" and of course there is no helpdesk.”source ↗
“I did this once in my life for my first ever Facebook account. I still could not proceed either, which made me even more annoyed. Now they have my ID stored somewhere. Will never, ever do that again.”source ↗
“I noticed that for the last few months, I was being overcharged because they upgraded me to a plan I never asked for, and when I contacted them, threatening that I would file a chargeback, they deactivated my account and will not allow me to access my customer information.”source ↗
“Stripe suddenly classified the account as “high risk” and restricted it. Customer payments are now being refunded.”source ↗
“Instead of answering those questions, our support tickets keep being marked as resolved.”source ↗
“So we are now dealing with a live nonprofit platform, real customers being refunded, and a payment infrastructure that is heavily dependent on Stripe, while nobody will clearly explain the actual issue or give us a meaningful way to resolve it.”source ↗
“Almost €30,000 of our company’s funds are still with Mollie and we still haven’t been given a specific payout date.”source ↗
“Having that amount of money tied up with no timeline makes planning cash flow extremely difficult.”source ↗
“Our account was suddenly placed under review and payment acceptance was temporarily paused.”source ↗
“The main issue was that, instead of providing a complete list of requirements from the beginning, their compliance team kept requesting additional documents across multiple separate emails.”source ↗
“When payment processing is suspended, we also have to pause our Meta advertising and other marketing campaigns because customers cannot complete their purchases.”source ↗
“With Facebook, Instagram, and other social media platforms, you have no ownership. You're at the mercy of their whims and they can shut your account down without notice or recourse.”source ↗
“when I go into the app, it says “we couldn’t verify your information”.”source ↗
Where this came up
People with this problem also raised
- 8Why are our Salesforce accounts getting blocked for high-risk proxies?
- 16Why do Microsoft software updates and account errors break everything?
- 2Can I re-register for the CPA program after being deregistered?
- 9Why am I getting DMARC and SPF errors when emails deliver fine?
- 2Logged out immediately after logging in
- 2What to do after your bank account is hacked