What people keep running into with authentication
Complaints tagged authentication, each raised by more than one person. One-off posts are not included.
23 recurring problems · 275 people · 19 forums we read
Raised more than once
Most people first.
- 2Why do privileged Salesforce users have to create separate passkeys?Salesforce forces administrators and privileged users to set up platform-specific passkeys instead of letting them use their existing enterprise SSO and MFA providers like Microsoft Authenticator. This requirement prevents teams from maintaining a unified authentication workflow across all users.
- 2Can't verify account without a mobile phoneVerification systems rely on text messages that cannot be received on a landline or go to phone numbers you no longer have. When backup options like landline callbacks fail, people are entirely blocked from finishing new account setups or get locked out of their existing shops. They then cannot contact customer support to explain the situation because help sites require an active login just to get assistance.
- 2Logged out immediately after logging inAuthentication systems repeatedly clear the active session within seconds of signing in, failing to persist user credentials across initial redirects. This forces people into an endless login loop, blocking them from accessing the application entirely.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.