What people keep running into with custom orders
Complaints tagged custom orders, each raised by more than one person. One-off posts are not included.
3 recurring problems · 9 people · 1 forum we read
Raised more than once
Most people first.
- 4Custom order buyer won't stop asking for changesBuyers sometimes expect factory-made perfection instead of a handmade item, leading to microscopic complaints about imperceptible details. They trap sellers in endless cycles of modifications without ever being satisfied. This relentless nitpicking ultimately drives many creators to stop offering custom orders altogether.
- 3Custom order took so long I missed the refund windowCustom items often take longer to produce than standard platform claim windows allow. When sellers convince buyers to wait past this deadline, buyers lose their purchase protection and cannot get a refund after realizing the item will never arrive.
- 2Custom item doesn't fit and seller wants me to pay return shippingSellers of custom or made-to-order items sometimes ship products that are significantly the wrong size and refuse to cover return shipping costs. This leaves buyers stuck paying expensive shipping fees out of pocket for a mistake they didn't make, often with international shipping making the return cost prohibitive.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.