What people keep running into with customer service
Complaints tagged customer service, each raised by more than one person. One-off posts are not included.
83 recurring problems · 710 people · 46 forums we read
Raised more than once
Most people first.
- 2Seller refusing refund for AI-generated item not disclosed in listingSellers often argue back and forth and refuse returns when buyers discover an item was misrepresented, such as containing undisclosed AI-generated content. This leaves buyers stuck with unwanted items and fighting to get their money back while the seller ignores messages or denies responsibility.
- 2Seller asking for extra money after purchaseOnline sellers sometimes message buyers after a completed transaction demanding extra money for shipping or rising material costs like gold, claiming they would otherwise fulfill the order at a loss. This leaves buyers stuck dealing with suspicious demands, pressured to pay more than agreed, and forced to request refunds.
- 2How to stop missing phone leads while working in the fieldAnswering every call yourself while working on a roof or mid-estimate creates a business bottleneck, causing missed leads when customers hang up instead of leaving voicemails and immediately dial the next shop. Because dead equipment makes customers dial competitors rather than wait, every unanswered call results in a booked job walking away.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.