How to stop fraudulent chargebacks on online stores

“Random chargebacks.”source ↗

“People saying never ordered this. Didn’t authorize.”source ↗

“Now every new order I’m half excited, half terrified it’s another fake one. Feels like I’m playing roulette with my own income.”source ↗

“Lately I’ve fallen victim to a triangulation scam.”source ↗

“I noticed an uptick of chargebacks so I searched my product (I sell a common product that is combined with a couple of things, making it somewhat unique) I found 7 listings from 3 different eBay accounts.”source ↗

“my friend runs a small online shop and she's been getting hit with these chargebacks too”source ↗

“We stopped selling on eBay completely due to this issue and this dramatically reduced our issue.”source ↗

“I get this a lot. They don’t use their real name. They use a fake one. I’ve contacted eBay about this about 5 times. No response.”source ↗

“Most of them are "item not received" where tracking clearly shows delivery, and we lose the dispute anyway more often than not.”source ↗

“I just got another chargeback for a fraudulent order we shipped a few weeks ago.”source ↗

“there's no open list worth trusting, the ones that actually work sit inside the paid screening services and none of them let you query the network directly.”source ↗

“I've personally seen the most drastic increase in fraud attempts this summer, in over 14 years of selling!”source ↗

“i sell adult products so chargebacks are already my biggest headache, and they hit the same whether a person or an agent clicked buy.”source ↗

“what chargeback issue has been the most difficult for your business to prevent?”source ↗

“And yet… almost every week, a customer opens a chargeback. Not because something is wrong. Not because they reached out and we ignored them. But because it’s easier to hit “dispute” on their bank app than to send an email or return the product.”source ↗

“$2700 Chargeback Opened 450 Days Later for a second time!!! Shopify doesn’t care!!!”source ↗

“Shopify agrees but say I need to treat it like a new chargeback and even through its duplicative will not close it!”source ↗

“I've dealt with chargebacks on Shopify in only 1.5 months of being in business, already had 3 high volume chargebacks of people blatantly stealing the product.”source ↗

“My Shopify is low-volume but high-value and I’ve had some painful fraudulent chargebacks in the past.”source ↗

“A customer recently did a chargeback on an order he placed. He claimed the product arrived damaged which is really weird because he hadn’t received the item yet.”source ↗

“One person ordered a couple items, we reached out to both them and the HR manager because one of the items was discontinued, the customer issued a chargeback AFTER telling us what they wanted to swap it for, and then emailed us a week after they won the chargeback asking where the items were.”source ↗

“This is the exact experience I had with Shopify several times before we finally dropped them and setup our own cart.”source ↗

“Is this a classic sign of credit card fraud? Between ebay and shopify I have 975 sales and never had a chargeback so I've never dealt with this before.”source ↗

“I'd like to fight it because it sucks becoming a secondary victim of credit card fraud. But it's also not worth losing my shop over $6 in shipping or getting payments held for 4 months over it.”source ↗

“I guess I'm just looking for the best advice on how to avoid fraudulent orders.”source ↗

“I had my first chargeback that was not related to an actual fraudulent transaction in over 10 years....”source ↗

“In the meantime, he submitted a chargeback to his bank prior to that, claiming he returned the instrument July the week after he received it.”source ↗

“It came to my attention After I submitted the initial response that he had the instrument listed for sale! He could not have had it listed for sale if he returned it to us.”source ↗

“What can I do here to report him to his issuing bank?”source ↗

“I just found out that back in 2024, if a chargeback is filed against you (we have chargeback protection if passed), they no longer refund you, they give it to you back in credits towards future billing.”source ↗

“While this may be good for lower average sales values, with our big ticket items, it can take a very long time for that to actually be "refunded" in credits.”source ↗

“has anyone reached out to a chargeback customer to recover your merchandise and actually managed to get it back?”source ↗

“I'm only out like $57 and have already written the money off, so I don't care how big of a cut they get, as this is just on principle at this point.”source ↗

“However i have 3 chargebacks. And all 3 of them are for the most bullshit reasons ever. None of them even contacted me first and I have overwhelming proof on each one.”source ↗

“Now my concern isn’t even loosing the money and refunding them, my concern is that if I get 2 or 3 more of these Shopify might start flagging me. And there is nothing i can do about it, doesn’t matter if i win or anything.”source ↗

“I’ve started accepting payments for small baking business and plan on selling lots of cakes and pies for the upcoming season but I am very afraid of customers charging back hundreds or even thousands of dollars.”source ↗

“As someone who used Zelle for their business at one point beware of those who use it with Bank of America, I had to large transactions totaling near $500 for both that Zelle had taken the money back. At first I was confused as to how that can happen but it ended up being a big dispute and didn’t get my money back.”source ↗

“Adding to this, every chargeback I’ve ever experienced was Amex.”source ↗

“after getting the PDFs or tarot reading, Customers reports her UPI id and tries to get a refund. Because of that the bank put her account on hold and sometimes blocked the withdrawals.”source ↗

“She got tired of this and wants to quit it.”source ↗