How to stop fake abandoned checkouts from the same email?
Bots and repeat actors flood stores with dozens of fake abandoned checkouts using recurring or fabricated addresses, which triggers unwanted automated emails from marketing platforms and damages sender reputation. Store owners are left playing an endless game of whack-a-mole because platforms lack native tools to block these fraudulent checkouts.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Fixing checkout gaps to stop automated emails from being triggered by fake carts
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I am getting dozens of abandoned checkouts every day, usually from the same person with the same email address.”source ↗
“Today its different people, but its following the same pattern and it goes to the same made up address in New York.”source ↗
“I wish there was a way to block these people.”source ↗
“We've had fake bot checkout issues forever and played whack a mole fixing that on out site to various degrees of success”source ↗
“All of those fake abandon carts were getting emails from shopify and Klaviyo”source ↗
“our deliverability score has climbed from below 50 to over 80 in a few weeks”source ↗
Where this came up
People with this problem also raised
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- 2Why does a failed recurring payment lock up my bank balance?
- 5Seller gave me a fake tracking number with a thank you card
- 2Why does my desktop software say my subscription expired when it hasn't?
- 4What to do when mailed checks are stolen and cashed