Getting bounced between support reps after a delayed delivery
Customer service lines routinely pass people through dozens of different departments without ever resolving a late delivery. This forces customers to re-explain their situation from scratch every single time they call, leaving them completely stranded with conflicting information and no way to reach a supervisor.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Disputing charges through a credit card companyDid this help you?
- 2Filing a complaint with the Better Business Bureau (BBB)Did this help you?
- 3Contacting the State's Attorney GeneralDid this help you?
- 4Filing a complaint with the FMCSADid this help you?
- 5Going with an alternative provider that has hardware on handDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“OVH took my money immediately on day one and has left our business hanging for over **40 days** with zero hardware delivered.”source ↗
“I spent three nights sleeping on my floor with two dogs with none of my belongings and I don’t know how many people I spoke to on the phone and had to re-describe everything that happened.”source ↗
“Nothing makes any sense any more and I have no idea what else to do and I am at my wits end.”source ↗
“I’ve been bounced around to dozens of associates in different departments and I’m being told I owe different amounts of money each time I call and getting a supervisor on the phone is extremely difficult.”source ↗
Where this came up
People with this problem also raised
- 3Why does customer service just recommend apps instead of helping?
- 16Why hasn't my online order shipped yet?
- 3Taking customer orders right at closing time
- 21How do you deal with a rigid and untrustworthy service provider?
- 6Customer claiming food or packages weren't delivered despite proof
- 10Is it normal for vendors to take a week to respond?