Getting bounced between support reps after a delayed delivery
Customer service lines routinely pass people through dozens of different departments without ever resolving a late delivery. This forces customers to re-explain their situation from scratch every single time they call, leaving them completely stranded with conflicting information and no way to reach a supervisor.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Disputing charges through a credit card company
- 2Filing a complaint with the Better Business Bureau (BBB)
- 3Contacting the State's Attorney General
- 4Filing a complaint with the FMCSA
- 5Going with an alternative provider that has hardware on hand
In their words
Unedited, most upvoted first, each linked to the thread it came from.
“OVH took my money immediately on day one and has left our business hanging for over **40 days** with zero hardware delivered.”source ↗
“I spent three nights sleeping on my floor with two dogs with none of my belongings and I don’t know how many people I spoke to on the phone and had to re-describe everything that happened.”source ↗
“Nothing makes any sense any more and I have no idea what else to do and I am at my wits end.”source ↗
“I’ve been bounced around to dozens of associates in different departments and I’m being told I owe different amounts of money each time I call and getting a supervisor on the phone is extremely difficult.”source ↗
Where this came up
People with this problem also raised
- 5Why hasn't my online order shipped yet?
- 2Taking customer orders right at closing time
- 10How do you deal with a rigid and untrustworthy service provider?
- 2Customer claiming food or packages weren't delivered despite proof
- 2What to do when an online seller stops responding after purchase
- 2Why are wedding invitations taking weeks or months to arrive in the mail?