Said It Here

Customer claiming food or packages weren't delivered despite proof

Delivery services often misdeliver packages or food to the wrong address while logging GPS coordinates and photo proof, leaving merchants stuck when customers report missing items. This creates a cycle where repeat claims force businesses into difficult decisions about issuing replacements or dealing with potential fraud.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Sending a replacement item
  2. 2
    Filing claims with the shipping company
  3. 3
    Requiring a police report for postal fraud
  4. 4
    Blacklisting the customer and refusing to send further items
  5. 5
    Asking the delivery platform for a refund or dispute resolution

In their words

Unedited, most upvoted first, each linked to the thread it came from.

“I have a customer who had food delivered to their business, which is in a strip center.”source ↗

“Have ya'll found an effective way around this? It happens ALL THE TIME - wrong apartment, wrong house, and in this case, wrong business.”source ↗

“SO DD can, on a rainy day, deliver the food 99m from your door, log their GPS - and then leave, and there's no refund?”source ↗

bluegrass__dude · r/restaurantowners · 10 upvotes

“7 days after delivery she emailed me saying she hadn’t received it.”source ↗

“That replacement was delivered at midday today. A couple of hours later she emails saying “the same thing has happened again” and that she can’t find the parcel.”source ↗

“What do I even do now?”source ↗

Easy_Sun535 · r/shopify · 9 upvotes

Where this came up

r/restaurantownersr/shopifycustomer serviceecommerce

People with this problem also raised