Said It Here

Why are so many customer shipments getting lost with UPS and FedEx?

Ecommerce sellers are dealing with a rising volume of missing, mishandled, and ghost-tracked packages alongside a sharp increase in customer delivery claims. Filing endless claims with major carriers like FedEx and UPS turns routine shipping management into a daily headache that drains store resources.

Overview
People affected4 accounts across 3 forums
Workarounds found3 items attempted
Community agreement6 total upvotes

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

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Found another way around this?

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  1. 1
    Waiting for delayed shipments to clear up on their own
    Did this help you?
  2. 2
    Filing claims with carriers including FedEx, UPS, and CIRRO
    Did this help you?
  3. 3
    Sending out replacement items with new shipping for free
    Did this help you?

In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.

r/ecommerce2 people · September 2026

“We're noticing we're filing more and more claims with our carriers including FedEx, UPS and CIRRO.”source ↗

Long-Print4024 · r/ecommerce · 3 upvotes

“we have also been having some issues very recently that had never been the case in the past. both FedEx and UPS.”source ↗

“yet we have also had some tracking numbers say they were lost and the customer did indeed get the package.”source ↗

VillageHomeF · r/ecommerce · 1 upvotes
r/shopify1 person · September 2026

“I'm Curious how much of a headache missing shipments and delivery theft are for your stores lately. Are you seeing more "I never got my order" claims stacking up with carriers like UPS or FedEx, or has it mostly stayed the same?”source ↗

Prudent-Leek-9580 · r/shopify · 1 upvotes
r/Etsy1 person · September 2026

“Etsy Pitney Bowes "letters" shipping is usually 70 cents base and up to $1.50. Thry are supposed to be "tracked" but that's rarely rarely the case.”source ↗

“I get multiple messeges a week, usually multiple per DAY - telling me that their order, sometimes from over a month ago, never arrived”source ↗

“This has led me to send out atleast 50+ replacement items, with new shipping, for free, because I want them to get what they ordered.”source ↗

sheatay2003 · r/Etsy

Where this came up

r/ecommercer/Etsyr/shopifycustomer serviceecommercefraudlogisticsshipping

People with this problem also raised