Why are so many customer shipments getting lost with UPS and FedEx?
Ecommerce sellers are dealing with a rising volume of missing, mishandled, and ghost-tracked packages alongside a sharp increase in customer delivery claims. Filing endless claims with major carriers like FedEx and UPS turns routine shipping management into a daily headache that drains store resources.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1Waiting for delayed shipments to clear up on their own
- 2Filing claims with carriers including FedEx, UPS, and CIRRO
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“We're noticing we're filing more and more claims with our carriers including FedEx, UPS and CIRRO.”source ↗
“I'm Curious how much of a headache missing shipments and delivery theft are for your stores lately. Are you seeing more "I never got my order" claims stacking up with carriers like UPS or FedEx, or has it mostly stayed the same?”source ↗
Where this came up
People with this problem also raised
- 2Customer claiming food or packages weren't delivered despite proof
- 4What to do when the airline loses your checked luggage
- 2Getting bounced between support reps after a delayed delivery
- 3How to handle clients ghosting during project discussions
- 3Retainer client pays on time but never responds
- 6Why hasn't my online order shipped yet?