How to get a vendor to actually fix a billing error
Vendors often double-charge or overbill and then stall for months, forcing you to chase them or escalate the issue to high-level management just to get your money back. Instead of issuing prompt refunds, companies frequently try to push unwanted service credits for future months. This leaves you trapped financing their mistakes while wasting valuable time trying to reverse unauthorized charges.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1looking at alternative RMMs
- 2toggling auto-renew to off
In their words
Unedited, most upvoted first, each linked to the thread it came from.
“ConnectWise, every year or two, gets their numbers messed up and double or triple charges us and always blames their "automated billing" or some such BS. It wouldn't be a huge deal except it takes them 2-3 months to correct things and often VP level involvement.”source ↗
“Kaseya, usually admits the mistake fairly fast, but takes months to get it resolved.”source ↗
“Received invoice a month later (today) and it was not reduced. Initial offer was a credit for the next month or something. As if they can't edit the invoice quickly today, before the credit card is ran tomorrow?”source ↗
“Pax8 overbilled us 2 months ago and we're still trying to get our $2,000 credit”source ↗
Where this came up
People with this problem also raised
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